2024年毕马威保险业首席执行官展望

Investment Rating - The report does not explicitly provide an investment rating for the insurance industry Core Insights - The insurance industry is experiencing growth despite economic uncertainties, with 74% of CEOs expressing confidence in their company's growth prospects over the next three years [13][20] - The focus areas for insurance CEOs include accelerating digital transformation, implementing ESG agendas, and enhancing productivity [13][22] - Generative AI is viewed as a primary investment focus, with 81% of CEOs prioritizing it despite acknowledging associated risks [22][10] Summary by Sections Introduction - The insurance industry faces unprecedented challenges, including digital transformation, talent acquisition, and sustainability [3][9] - CEOs recognize the need for bold decisions and agile responses to navigate these complexities [3][9] Key Findings - 74% of insurance CEOs are confident about their company's growth prospects, while 76% express optimism about the industry's overall growth [15][20] - 62% of CEOs are concerned that talent shortages may negatively impact their business in the next three years [15][31] - 63% of CEOs believe they can achieve net-zero emissions by 2030 [15][36] Driving Growth in Uncertain Economic Environment - 59% of CEOs predict revenue growth exceeding 2.5% over the next three years, with 93% planning to expand their workforce [16][20] - CEOs are adjusting their growth strategies to respond to changing business environments, with 66% indicating recent strategy adjustments [20][22] Empowering Businesses through Generative AI and Digital Transformation - Generative AI is seen as a significant threat and opportunity, with over two-thirds of CEOs acknowledging its competitive implications [22][10] - The insurance sector is prioritizing digital transformation to enhance operational efficiency and customer service [22][10] Attracting Talent and Reshaping Workforce - 93% of CEOs plan to increase their workforce, recognizing the importance of talent in driving future growth [31][32] - There is a growing concern about the skills gap and the ability to replace retiring talent [31][32] Embracing ESG for Measurable Benefits - 70% of CEOs are willing to take a stand on controversial issues, but 54% find it challenging to adapt to rapidly changing stakeholder expectations [37][40] - 63% of CEOs believe their companies can achieve net-zero emissions by 2030, reflecting a strong commitment to sustainability [36][37] Main Recommendations - Insurance companies should focus on bold decision-making and fundamentally reshaping processes to achieve true transformation [44] - Building a culture that attracts future talent is essential for competing in the talent market [44] - Investment in customer service and maintaining flexibility to adapt to new technologies and customer expectations is crucial for growth [44]