阿里云栖大会聚焦（3）：AI驱动下的SaaS与CRM未来格局演进

Investment Rating - The report does not explicitly provide an investment rating for the industry or specific companies discussed. Core Insights - The AI-driven transformation of SaaS and CRM systems is fundamentally redefining software products and creating a new technological and business ecosystem [1][3][17] - Traditional SaaS products are shifting from "passive response" to "proactive insight," with AI agents evolving through three development levels: predictive AI, Copilot mode, and Agent intelligence [2][16] - The future of AI SaaS will focus on "credibility" and "explainability," with AI engines needing to be built on localized data foundations and providing transparent decision-making processes [4][18] Summary by Sections Event Overview - The Alibaba Cloud Computing Conference highlighted the profound changes in SaaS products and CRM systems driven by AI, emphasizing the evolution of intelligent agents and the construction of trusted data foundations [1][15] AI Agent Development - AI agents are expected to evolve into a multi-agent collaborative network, enhancing autonomy and decision-making capabilities, with predictions that they will become the core of "intent-understanding operating systems" within 5-10 years [2][16] SaaS Product Transformation - SaaS products will achieve breakthroughs in interaction personification, functional atomization, and service proactiveness, allowing users to complete processes through dialogue and enabling real-time business insights [3][17] Data Governance and Model Controllability - The competitive edge of AI SaaS will hinge on its credibility and explainability, necessitating strict compliance with data governance and risk assessment protocols [4][18] Future CRM Systems - Future CRM products will integrate multiple services through open APIs, enabling seamless information and workflow connections across different systems, thus enhancing digital resilience and collaboration efficiency [4][19]