Industry Investment Rating - The report does not explicitly provide an overall industry investment rating, but it highlights significant trends and opportunities in the Property and Casualty (P&C) Insurance sector for 2025 [2][4] Core Themes - The report identifies three broad themes for 2025: **Customer First**, **Enterprise Management**, and **Intelligent Industry** [4][6][7][8] - **Customer First**: Focus on transforming customer experience through omnichannel interactions and personalized products [6] - **Enterprise Management**: Revamping processes and operations to improve agility and cost efficiency [7] - **Intelligent Industry**: Leveraging modern digital solutions to transform the value chain from design to delivery [8] P&C Insurance Trends - **Customer Centricity**: Insurers are rebuilding customer experiences to maximize win rates, cross-sell, and up-sell opportunities [9][13] - **Policies in Force**: Personal line leaders are prioritizing growing policies in force over re-underwriting the book [9][17] - **Underwriting Workbenches**: Commercial line insurers are investing in advanced underwriting platforms for competitive advantage [9][36] - **High-Speed Pricing**: Insurers are building capabilities for rapid recalibration of risk models and pricing to keep up with market changes [9][44] - **Cost Take-Out**: Insurers are shifting operating models and technology strategies to achieve scaled efficiencies [9][55] - **Broker and Agent Engagement**: Carriers are driving distribution partner engagement through simple, fast, and easy experiences [9][62] - **Process Revolution**: AI and Gen AI are streamlining processes across the value chain [9][71] - **Strengthened Security**: Insurers are investing in security capabilities to protect against massive breaches [9][79] - **Value from Data**: Data estate renovations are making the right information available across the value chain [9][87] - **Niche Market Innovation**: Carriers are exploring innovative offers in cyber, pet, parametric, and other small markets [9][95] Health Insurance Trends - **Personalization through Partnerships**: Collaborations with hospitals and tech companies are helping insurers develop personalized care plans [9] - **Expanded Coverage**: Alternative care delivery is widening to include behavioral, virtual, specialty, and home health [9] - **Legacy Modernization**: Rising healthcare costs are driving insurers to digitize core systems for accessibility and affordability [9] Life Insurance Trends - **Modern Experiences**: Insurers are revamping customer experiences with modern capabilities to increase engagement and retention [10] - **Non-Insurance Services**: Value-added services for the silver economy are enhancing customer lifetime value [10] - **Advisory Capabilities**: Intelligent technologies are helping agents and brokers assess clients and personalize recommendations [10] Sustainability Trends - **Sustainable Product Opportunities**: Growth in eco-friendly debt instruments and insurance products is being observed [10] - **ESG Risk Criteria**: Financial institutions are increasingly incorporating ESG risk factors into investment strategies [10] - **Decarbonization of Portfolios**: Stakeholders are prioritizing low-carbon investments to reduce carbon footprints [10] Key Data Points - **Telematics Adoption**: 72% of commercial insurers offer or plan to offer telematics-based products [46] - **Natural Disaster Losses**: Economic losses from natural disasters reached USD 280 billion in 2023, with insured losses at USD 108 billion [46] - **Cyber Insurance Growth**: Expected to grow from USD 14 billion in 2023 to USD 29 billion by 2027 [97] - **Parametric Insurance Growth**: Projected to reach USD 29.3 billion by 2031, up from USD 11.7 billion in 2021 [97] - **Pet Insurance Growth**: Estimated to grow at a 14% CAGR from 2023 to 2030, reaching USD 18 billion [97] Case Studies - **State Farm**: Added an Accident Assistance feature to its Drive Safe & Save app, enhancing customer satisfaction [24] - **Zurich UK**: Reduced claim time to ~13 minutes and drove a 400% customer adoption growth through video and WhatsApp messaging services [24] - **Markel UK**: Partnered with Cytora to digitize underwriting processes, reducing quote turnaround time from one day to two hours [42] - **Aviva**: Partnered with hyperexponential to implement the hx Renew pricing platform, cutting build time by 75% [49] - **Allstate**: Adopted a cloud-first approach, cutting claim filing time from four minutes to 43 seconds [91]

Industry Investment Rating - The report does not explicitly provide an investment rating for the industry [1][2][3] Core Viewpoints - The Capgemini FS Top Trends 2025 report highlights three broad themes for the insurance sector: Customer First, Enterprise Management, and Intelligent Industry [5][7] - These themes focus on transforming customer experience, revamping enterprise processes, and leveraging modern digital solutions to enhance the value chain [7] Customer First - Insurers are focusing on omnichannel interactions and enhancing the value of products and services to improve customer experience [7] - Customer centricity is a key focus, with carriers rebuilding experiences and journeys around customers to maximize win rates, cross-sell, and up-sell opportunities [9] - Modern experiences are being revamped to increase engagement, win rates, and retention, with 55% of policyholders dissatisfied with claims and surrenders [21] - Gen AI is expected to revolutionize life insurance, with 73% of North American life insurers and 55% of EMEA life and health insurers ranking servicing and operations as a top-three impact area [21] Enterprise Management - Insurers are investing in cutting-edge underwriting platforms and high-speed pricing capabilities to stay competitive [9] - Legacy modernization is a priority, with 52% of life insurers facing challenges due to outdated technology [70] - Cloud-based CRM platforms are enabling personalized, multi-channel communications and improving operational efficiency [70] - Retention strategies are being developed to respond to changing customer behavior and economic landscapes, with 72% of consumers reporting significant impacts from high inflation [78] Intelligent Industry - Insurers are leveraging modern solutions to deliver end-to-end digital experiences, transforming the value chain from design to delivery [7] - Fortified security measures are being implemented to protect against data breaches and build trust, with 70% of financial services organizations reporting challenges in protecting customer data [85] - Claims processes are being enhanced with empathetic and intelligent investments to improve beneficiary experience and encourage reinvestment [92] - Advanced analytics and AI are being used to analyze claims data, minimize fraud-related losses, and streamline genuine claims [92] Life Insurance Trends - Life insurers are designing flexible, life goal-based products for younger consumers to drive the next wave of revenue [46] - Non-insurance services tailored for the silver economy are enhancing customer lifetime value, with 44% of affluent customers aged 50+ expecting such offerings [37] - Simplified onboarding processes are being developed using AI, Gen AI, and automated risk assessments to provide low-touch and personalized experiences [62] Sustainability - Sustainable product opportunities are growing, with innovative and eco-friendly debt instruments and insurance products gaining traction [10] - Financial institutions are incorporating ESG risk factors into their investment strategies and risk management processes [10] - Industrialized climate risk modeling is intensifying, with institutions assessing, managing, and disclosing climate-related risks to stakeholders [10]

Industry Investment Rating - The report does not explicitly provide an overall industry investment rating, but it highlights significant trends and opportunities in the retail banking sector that could influence investment decisions [1][4][5] Core Report Viewpoints - The report identifies three broad themes for 2025: Customer First, Enterprise Management, and Intelligent Industry, focusing on transforming customer experience, operational efficiency, and leveraging modern digital solutions [3][4][5] - Retail banking trends emphasize omnichannel experiences, financial literacy, operational resilience, and AI-driven efficiency gains [6][11][12][42][74] Retail Banking Trends Customer First - Omnichannel experience: Retail banks are enhancing customer journeys across digital platforms, contact centers, and branches to create seamless interactions [11][18][20] - Financial literacy: Banks are leveraging apps and educational programs to boost customer confidence and promote financial inclusion [24][27][29] - Next-gen banking: Retail banks are targeting younger customers with tailored services to secure long-term growth [32][35][36] Enterprise Management - Operational resilience: Digital operational resilience is critical for regulatory compliance, with banks investing in cybersecurity and IT security measures [42][45][46] - RegTech for compliance: Intelligent RegTech solutions are reducing compliance costs and timelines, helping banks manage escalating risks [52][55][56] - Deposit growth: Deposit growth remains a priority, with banks focusing on lowering funding costs and targeting specific customer segments [59][62][63] Intelligent Industry - AI for efficiency gains: Artificial intelligence is driving productivity by reimagining customer and employee journeys, with banks investing in AI-powered tools [74][77][78] - ESG product strategy: Banks are implementing intelligent ESG product strategies to meet regulatory demands and customer expectations [82][85][86] - Leveraging open finance: Open finance regulations are enabling banks to develop a 360-degree customer footprint, improving data access and personalized services [92][95][96] Case Studies and Examples - RBC Royal Bank and NatWest are examples of banks implementing omnichannel strategies to enhance customer experience [21] - Chase and Regions Bank are expanding financial literacy initiatives to underserved communities [30] - Barclays and Arab National Bank are enhancing digital security and operational resilience through strategic partnerships [50] - J P Morgan Chase and Commonwealth Bank are leveraging AI to boost employee productivity and loan processing efficiency [80] - Bank of Ireland and NatWest are integrating ESG data into their product offerings to meet sustainability goals [89][90]

Industry Investment Rating - The report does not explicitly provide an overall industry investment rating, but it highlights significant trends and opportunities across various sub-domains within the financial services sector, particularly in banking, capital markets, and sustainability [7][8][9] Core Report Viewpoints - The report identifies three broad themes driving the financial services industry: **Customer First**, **Enterprise Management**, and **Intelligent Industry**, focusing on transforming customer experience, operational efficiency, and leveraging modern technologies [5][7][8] - Key trends include the adoption of **Generative AI**, **DLT & tokenization**, **sustainable finance**, and **modernized resilient platforms** to enhance efficiency, compliance, and customer satisfaction [7][8][63][71] Banking Sector Trends Wealth Management - **Seamless digital experience**: Wealth firms are consolidating services on digital platforms to create seamless customer experiences [7] - **Hyper-personalized advisory**: AI enables tailored investment advice strategies, catering to high-net-worth individuals (HNWIs) across generations [7] - **Real-world asset tokenization**: Blockchain-powered tokens improve liquidity and access to assets [7] Retail Banking - **Omnichannel experience**: Retail banks are enhancing customer journeys across digital platforms, contact centers, and branches [7] - **Financial literacy**: Apps promoting financial literacy and personal budgeting are boosting customer confidence and inclusion [7] - **Next-gen banking**: Banks are targeting younger customers to secure long-term growth [7] Payments - **Open finance**: Regulators are improving financial data access, enabling growth in open-finance-based use cases [7] - **Instant payment adoption**: Instant payment rails are replacing checks and debit cards, while mobile wallets dominate [7] - **Cross-border payments**: Multi-territory instant payment corridors are revolutionizing cross-border transactions [7] Capital Markets Trends Key Drivers - **Perpetual KYC revolution**: Digitizing and automating KYC processes to reduce compliance costs and enhance customer experience [9][13] - **Accelerating sustainable lending**: Banks are leveraging green lending and sustainable finance as growth engines [20][23] - **Changing investment landscape**: Organizations are adapting to passive investing, retail investor growth, and geopolitical forces [31][34] Technology and Innovation - **DLT & tokenization**: Increased integration of distributed ledger technology and tokenization is transforming financial services [63][65] - **Generative AI**: Capital markets organizations are using Gen AI for actionable insights, efficiencies, and differentiation [71][74] - **Modernized resilient platforms**: Legacy system limitations are driving firms to modernize core systems for scalability and resilience [55][57] Sustainability Trends Sustainable Finance - **Green asset financing**: The need for sustainability is reshaping the investment landscape, with banks focusing on green lending and ESG-compliant products [8][20] - **Decarbonization of portfolios**: Stakeholders are prioritizing low-carbon investments to reduce carbon footprints [8] - **ESG risk criteria**: Financial institutions are incorporating ESG factors into investment strategies and risk management [8] Regulatory and Operational Shifts - **Increased regulation**: Enhanced regulatory frameworks are reshaping corporate accountability through rigorous ESG standards [8] - **Industrialized climate risk modeling**: Financial institutions are intensifying efforts to assess and disclose climate-related risks [8] Case Studies and Examples - **JPMorgan Chase**: Enhanced KYC operations through AI, aiming to process 230,000 KYC files by 2025 with 20% fewer staff [18] - **Barclays**: Committed to financing USD 1 trillion of sustainable financing by 2030, launching green bonds and climate advisory services [29] - **Euroclear**: Modernizing its settlement system, CREST, to enhance operational resilience and client value [58] Future Outlook - **Global accelerated settlement**: The drive for a global T+1 settlement cycle continues, with the UK and EU pushing forward with plans [81][84] - **Transaction reporting optimization**: Firms are focusing on efficiency and control following recent regulatory rewrites [92][95]

Industry Investment Rating - The report does not explicitly provide an overall industry investment rating, but it highlights significant trends and opportunities in the health insurance sector for 2025 [2][4] Core Themes - The Capgemini FS Top Trends 2025 span three broad themes: Customer First, Enterprise Management, and Intelligent Industry [4] - **Customer First**: Focuses on transforming customer experience through omnichannel interactions and enhancing the value of products and services [6] - **Enterprise Management**: Aims to revamp processes, teams, and operations to improve agility, operational efficiency, and cost optimization [8] - **Intelligent Industry**: Leverages modern solutions to deliver end-to-end digital experiences, transforming the value chain from design to delivery of intelligent products and services [10] Health Insurance Trends by Sub-Domain P&C Insurance - **Customer Centricity**: Carriers are rebuilding experiences and offers around customers to maximize win rates, cross-sell, and up-sell opportunities [11] - **Underwriting Workbenches**: Commercial line insurers are investing in advanced underwriting platforms for a competitive edge [11] - **High-Speed Pricing**: Insurers are building capabilities for rapid recalibration of risk models and pricing to keep up with market changes [11] Health Insurance - **Personalization through Partnerships**: Collaborations with hospitals, healthcare providers, and technology companies help insurers develop personalized care plans [11] - **Expanded Coverage**: Alternative care delivery is widening to include behavioral, virtual, specialty, and home health services [11] - **Legacy Modernization**: Rising healthcare costs are driving insurers to digitize their core systems to unlock accessibility, affordability, and transparency [11] Life Insurance - **Modern Experiences**: Insurers are revamping customer experiences and processes to increase engagement, win rates, and retention [13] - **Non-Insurance Services**: Value-added services for the silver economy enhance customer lifetime value and capitalize on global aging demographics [13] - **Advisory Capabilities**: Intelligent technologies help agents and brokers assess clients and personalize recommendations [13] Sustainability - **Sustainable Product Opportunities**: Growth in innovative and eco-friendly debt instruments and insurance products is observed [13] - **ESG Risk Criteria**: Financial institutions are increasingly incorporating ESG risk factors into their investment strategies and risk management processes [13] - **Decarbonization of Portfolios**: Stakeholders are prioritizing low-carbon investments to reduce carbon footprints and align with climate goals [13] Priority Matrix for Health Insurance Trends - The Capgemini Priority Matrix outlines the adoption priority and business impact of 2025 trends, focusing on customer experience, operational excellence, regulatory compliance, and profitability [16][17] - **Adoption Priority**: Measures the criticality of a trend to value creation based on sector importance [17] - **Business Impact**: Evaluates the effect of each trend on sector business, considering factors like customer experience and profitability [18] Key Trends in Health Insurance Trend 1: Personalization through Partnerships - Collaborations with hospitals, healthcare providers, and technology companies enable insurers to develop personalized care plans, enhancing preventive care and risk management [19][23] - Partnerships provide access to specialized expertise, shared data, and innovative technologies, allowing insurers to scale solutions and improve operational efficiency [23] Trend 2: Customer Centricity - Product development lifecycle management enables custom, configurable, and accurate benefits administration, differentiating customer experience [30][35] - Real-time analytics and iterative feedback help insurers refine health plans based on market shifts and customer demands, boosting customer satisfaction [35] Trend 3: Expanded Coverage - Insurers are expanding coverage to include behavioral, virtual, specialty, and home health services, addressing the growing demand for flexible and accessible care options [40][43] - Comprehensive plans attract a diverse customer base, pooling risk and reducing the impact of claims on insurers [43] Trend 4: Risk Management - Cloud-based service architecture enhances risk mitigation and data-breach protection, offering a more secure environment than traditional on-premises systems [49][52] - Cloud platforms unify data sources for real-time analysis, enabling insurers to detect and address fraudulent claims and high-cost cases more efficiently [52] Trend 5: Legacy Modernization - Rising healthcare costs are driving insurers to digitize their core systems, improving operational efficiency and reducing long-term maintenance costs [57][60] - Modernized core systems enable integration with healthcare providers and InsurTechs, enhancing transparency and accessibility [60] Trend 6: Benefits Advisory Capabilities - As digital transactions increase, employers, brokers, and payers are transforming into health-benefit advisors, guiding members through complex benefit options [65][68] - Benefit advisory allows insurers to leverage digital interactions and analytics for deeper insights into member needs, driving product innovation [68] Trend 7: Enhanced Security - Integrated and interoperable ecosystems require robust security for highly regulated health data, with insurers investing in advanced encryption and zero-trust architecture [74][76] - Proactive data security strategies help insurers adhere to HIPAA and GDPR regulations, avoiding breaches and minimizing legal fees [76] Trend 8: Focus on Value - Enhanced payer/provider collaboration and improved provider data management help value-based care gain traction, emphasizing coordinated care and patient outcomes [84][88] - Value-based practices meet policyholder expectations for accountability, building trust through transparent reporting and clear metrics [88] Trend 9: Responsible AI and Governance - Gen AI pilots are picking up in core operations and IT, with a focus on governance and responsible AI to ensure ethical and transparent practices [98][101] - Responsible AI governance enhances underwriting fairness and claims accuracy, reducing biases and detecting anomalies [101] Trend 10: Regulatory Compliance - The evolving regulatory landscape is driving significant investments in infrastructure, processes, and governance to ensure compliance and avoid penalties [106][109] - Proactive alignment with regulations leverages technology for real-time compliance monitoring, boosting an insurer's reputation and customer trust [109]

Industry Investment Rating - The report highlights a strong focus on digital transformation and sustainability, indicating a positive outlook for industries adopting these trends [2][5][11] Core Report Viewpoints - The report emphasizes the shift towards Equipment-as-a-Service (EaaS) and embedded finance as key drivers of industry transformation [2][5] - Digital platforms and B2C expansion are identified as critical for scalable growth and enhanced customer engagement [7][106] - Green asset financing and sustainability are reshaping the investment landscape, with a focus on eco-friendly assets and regulatory compliance [11][12] Trend Summaries Equipment-as-a-Service (EaaS) - EaaS is driven by digitization and demand for customized solutions, offering operational efficiency and customer value through equipment, digital tools, services, and OEM know-how [2] - The auto finance industry has seen early adoption of servitization, with mobility-as-a-service and connected cars becoming popular offerings [2] - EaaS requires business transformation, including better asset management, agile billing, and technological agility [2] Embedded Finance - Embedded finance integrates financial services seamlessly into the purchase process, enhancing convenience and accessibility for customers [5] - The rise of digital platforms and APIs has accelerated the adoption of embedded finance, particularly in equipment leasing [5] - Companies like HP and Lenovo are integrating leasing options directly into their e-commerce platforms, offering flexible financing plans [68] B2C Channel Expansion - Advances in digital technology enable leasing companies to create robust online platforms, expanding their reach to a broader audience [7] - Embedded finance allows for seamless integration of financial services into digital interfaces, improving customer experience [7] - Traditional B2B-focused leasing companies are now investing in digital infrastructure to scale B2C operations profitably [7] Green Asset Financing - Green asset financing is driven by rising environmental awareness and customer demand for sustainable investments [11] - Investments in electric vehicles, solar panels, and energy-efficient machinery are contributing to a greener economy [11] - Regulatory incentives, such as tax credits and green bonds, make green financing cost-effective for companies [11] Digital Transformation - Data-driven decision-making and AI are central to digital transformation, enabling better customer engagement and risk management [84] - Companies like John Deere and Hitachi are leveraging AI and IoT for predictive maintenance and flexible consumption models [85] - Simplifying and standardizing processes across geographies is essential for scalable AI and ML implementations [87] Balancing Automation with Human Expertise - Automation through AI and ML is effective for repetitive tasks, while human expertise remains crucial for complex decision-making [131] - Combining automation with human oversight enhances efficiency without losing the personal touch in customer interactions [131] - Companies like Caterpillar and Rolls-Royce are using AI to monitor asset performance and optimize maintenance schedules [88] Regulatory Landscape - The EU and US have differing regulatory environments, with the EU leading in cohesive sustainability frameworks and the US facing a fragmented approach [98] - Financial institutions must invest in systems to meet rising compliance costs from ESG, risk management, and data protection regulations [98] - Lenders are prioritizing financing for low-emission, sustainable assets to align with regulatory requirements and capitalize on green finance opportunities [98]

Wealth Management - Seamless digital experience: Wealth firms are enhancing digital platforms to consolidate services and create seamless customer experiences [1] - Hyper-personalized advisory: AI enables made-to-order investment advice strategies, catering to individual client needs [1] - Bridging generation gaps: Wealth firms are adapting advice to resonate with high-net-worth individuals (HNWIs) across all age groups, especially younger entrepreneurs [1] - Inorganic growth strategies: Wealth firms are seeking external expansion to broaden services and boost revenues [1] - Regulations drive ESG traceability: Wealth firms are implementing ESG asset transparency metrics as regulators standardize sustainability reporting [1] - Digital onboarding: Digital onboarding accelerates client acquisition, improves compliance, and boosts revenue through white-labeling [1] - Unified operating models: Wealth firms are unifying operating models to deliver a consistent experience for HNWIs across geographies [1] - Gen AI for relationship manager efficiency: Generative AI-powered copilots enhance relationship manager productivity [1] - Real-world asset tokenization: Blockchain-powered real-world asset tokens improve liquidity and access [1] - Cloud-native wealth management platforms: Cloud-native platforms enable scalable and cost-efficient wealth management processes [1] Retail Banking - Omnichannel experience: Retail banks are boosting customer experiences across digital platforms, contact centers, and branches [1] - Financial literacy: Financial literacy and personal budget apps are enhancing customer confidence and promoting financial inclusion [1] - Next-gen banking: Retail banks are targeting youth to secure long-term customer lifecycle growth [1] - Operational resilience: Digital operational resilience remains crucial for regulatory compliance [1] - RegTech for compliance: Intelligent RegTech solutions reduce compliance costs and timelines [1] - Deposit growth: Deposit growth continues to be a priority for retail banks, along with lowering funding costs [1] - Onboarding efficiency: Digital identity management is improving onboarding efficiency [1] - AI for efficiency gains: AI is driving productivity by reimagining customer and employee journeys [1] - ESG product strategy: Banks are implementing intelligent ESG product strategies and solutions [1] - Leveraging open finance: Open finance regulations enable retail banks to develop a 360-degree customer footprint [1] Payments - Open finance: Open-finance-based use cases are growing as regulators improve financial data access [1] - Instant payment adoption: Instant payment rails are cannibalizing checks and debit cards, while mobile wallets maintain dominance [1] - POS innovations: POS payment innovations enhance merchant acquisition capabilities and increase consumer credit options [1] - Cross-border payments: Multi-territory instant payment corridors are revolutionizing cross-border payments, offering speed and efficiency [1] - Cloud-based payment hubs: Cloud-based payment hubs provide unified and consolidated multi-rail payment processing capabilities [1] - Multi-rail payment strategy: Multi-rail strategies enhance payment flexibility and offer different payment methods in a single interface [1] - Operational resilience: Regulators are prioritizing operational resilience to foster trust in cashless markets and economies [1] - Decentralized identity: Decentralized digital identity management combats fraud and grants customers greater control over personal data [1] - Remittance transformation: Remittance transformation is reshaping the global financial landscape with plummeting costs and fast transfer times [1] - Data monetization: Payments data is driving innovation and creating new revenue streams [1] Capital Markets - Perpetual KYC revolution: Organizations are digitizing and automating KYC processes to reduce compliance costs and enhance customer experience [3] - Accelerating sustainable lending: Banks are leveraging sustainable finance as a growth engine [3] - Changing investment landscape: The market is shifting due to passive investing, retail investor growth, and geopolitical forces [3] - Efficiencies through collaboration: The industry is moving towards mutualization and strategic outsourcing to reduce post-trade processing costs [3] - Capital efficiency: Global uncertainty and regulatory shifts are driving organizations to focus on capital strategy [3] - Modernized resilient platforms: Legacy system limitations are driving capital markets organizations to modernize core systems [3] - DLT & tokenization: Distributed ledger technology (DLT) and tokenization are transforming the financial services industry [3] - Leveraging Generative AI: Capital markets organizations are using Gen AI to create actionable insights and efficiencies [3] - Global accelerated settlement: The push for a global T+1 settlement cycle continues, with the UK and EU leading the way [3] - Transaction reporting optimization: Firms are focusing on efficiency and control following regulatory rewrites [3] Lending & Leasing - Frictionless Enterprise: Lending firms are providing a seamless omnichannel digital experience for equipment financing [3] - Moving towards Equipment-as-a-Service: The growth of as-a-service models is redefining equipment financing [3] - Embedded finance: Equipment leasing is being transformed with seamless integration of financing solutions [3] - Expanding B2C channels: Digital platforms are being leveraged for scalable growth and enhanced customer engagement [3] - Bespoke Solutions: Customized solutions are being offered in an efficient and cost-effective manner [3] - Green asset financing: Sustainability is reshaping the investment landscape [3] - Navigating the regulatory landscape: There is a shift towards sustainable and transparent lending [3] - Ushering digital transformation: Data-driven management and decision-making are being leveraged [3] - Simplifying and standardizing processes: AI and ML technologies are being integrated across geographies and business lines [3] - Balancing automation with human expertise: AI and ML are being used for efficiency while preserving human judgment [3] Sustainability - Sustainable product opportunities: Growth in innovative and eco-friendly debt instruments and insurance products is being observed [3] - Sustainability service opportunities: Financial institutions are supporting clients to accelerate their net-zero transition [3] - ESG risk criteria: Financial institutions are increasingly incorporating ESG risk factors into investment strategies [3] - Increased regulation: Enhanced regulatory frameworks and reporting are reshaping corporate accountability [3] - Industrialized climate risk modeling: Financial institutions are intensifying efforts to assess and manage climate-related risks [3] - Greenwashing and greenhushing: Financial institutions face scrutiny from customers, activists, and regulators [3] - Decarbonization of portfolios: Stakeholders are prioritizing low-carbon investments to reduce carbon footprints [3] - Sustainability as corporate DNA: Enterprise-wide sustainability is being integrated into operations, products, and supply chains [3] - Gen AI aiding sustainability: Gen AI is enabling innovative ways to implement sustainability in financial services [3] - Going beyond carbon emissions: Financial services are broadening ESG strategies to include social and biodiversity factors [3] Key Companies and Innovations - Klarna: Partnered with Worldpay to offer flexible payment options, including buy now/pay later, simplifying integration for merchants [9] - Wero: Launched by the European Payments Initiative (EPI), offering instant money transfers using phone numbers and QR codes [13] - Pix: Brazil's instant payment system expanded to Europe, enabling QR payments at Barcelona airport [14] - WorldFirst: Launched real-time cross-border payments for small and medium businesses in over 200 markets [25] - Partior: A DLT payment network enabling real-time, multi-currency clearing and settlement for cross-border payments [25] - Security Bank: Partnered with ACI Worldwide to modernize payment infrastructure and offer real-time payment solutions [34] - Abu Dhabi Islamic Bank: Launched a cloud-native payment hub to enhance cross-border transfer speed and efficiency [34] - HSBC: Launched the multi-currency app Zing, enabling transactions in over 200 markets using Visa's network [41] - Alexbank: Partnered with Mastercard to enhance payment solutions, focusing on fraud detection and cybersecurity [41] - Mastercard: Expanded payment resiliency solutions to ensure seamless card payments [49] - DBS Bank: Invested USD 58 million to improve technology resiliency after digital disruptions [49] - MUFG: Collaborating on a decentralized digital identity initiative using distributed ledger technology [92] - HSBC: Prototyping a decentralized digital identity solution for internal account opening [92] - CIBC: Partnered with Visa to send money via digital wallets to key remittance destinations [97] - Mox Bank: Partnered with Wise to provide express international money transfers with reduced costs [97] - JPMorgan Chase: Introduced Chase Media Solutions, leveraging customer data for targeted retail deals [99] - PayPal: Launched an ad sales business leveraging user behavior data for targeted advertising [99]

Industry Overview - The Healthcare and Life Sciences industry in Latin America is highly regulated, with a focus on price control mechanisms, public health system access, and private healthcare plan regulations [2] - The report covers key markets including Argentina, Brazil, Chile, Colombia, Mexico, Peru, and Venezuela [2] Argentina - Marketing Authorization holders can set pharmaceutical prices but must inform ANMAT's registry [5] - In 2020, authorities regulated the price of a specific orphan drug and froze prices of certain pharmaceuticals to prevent inflation-driven increases [5] - Health insurance providers are subject to strict regulations, including minimum mandatory coverage, with courts sometimes requiring specific treatments to be included [6] - ANMAT grants import and manufacturing licenses, controls GMP adherence, and grants marketing authorizations [7] - CONETEC evaluates and issues recommendations on health technologies for incorporation into the health system [7] Brazil - CMED sets drug price limits, stimulates competition, and applies penalties for violations [13] - Innovative drugs are subject to international price comparison, while generics must be at least 65% of the reference drug price [13] - SUS drugs are selected and standardized in the National Essential Medicines List, with CONITEC evaluating and recommending drugs for incorporation [14] - ANS regulates private health plans and incorporates technologies recommended by CONITEC after March 2022 [15][16] Chile - There are no price controls for pharmaceuticals, but proposed Pharmacy Law II may introduce them [20] - The Ministry of Health updates the National Formulary with advice from a Technical-Scientific Commission [21] - Access to private health plans is not regulated, and there is no minimum coverage [19] Colombia - CNPMDM controls prices, with a supervised freedom regime for most medicines and direct control for specific ones [24] - The public health system is divided into Subsidized and Contributory regimes, with the Ministry of Health determining covered medicines and services [25] - Private health plans are regulated by the Superintendent of National Health and the Financial Superintendence [28] Mexico - Pricing in the private market depends on patent protection, with international price referencing for patented products [31] - The National Formulary of Medical Products is managed by a Commission, with additions requiring economic evaluation studies and binding price letters [32] - Access to private health plans is not regulated, and only a small percentage of the population has access [33] Peru - There are no pharmaceutical price regulations [36] - The Essential Health Insurance Plan (PEAS) specifies minimum benefits for public, private, or mixed health insurance [37] - The Ministry of Health reviews and updates the Single National Petition for Essential Medicines (PNUME) [38] Venezuela - The Fair Price Law allows a maximum profit margin of 30%, but enforcement has been absent for the last three years [41] - The Ministry of Health and SUNDDE are responsible for applying the Fair Price Law [41] - Health insurance policies are regulated by the Insurance Activities Law, which does not provide for mandatory minimum coverage [42]

Industry Investment Rating - The report does not explicitly provide an industry investment rating [1] Core Viewpoints - The report focuses on regulations governing the status and transfer of players, including contracts, third-party influence, and special provisions for female players and minors [4][7][32] - It emphasizes the importance of maintaining contractual stability between professionals and clubs, with specific rules for terminating contracts and compensation [13][14][17] - The report outlines the procedures for international transfers, including the use of the Transfer Matching System (TMS) and training compensation mechanisms [48][57][79] Third-Party Influence and Ownership - Clubs and players are prohibited from entering agreements with third parties that allow participation in future transfer compensation [19] - Existing agreements must be recorded in TMS by the end of April 2015, with full details of the third party, player, and agreement duration [20] Special Provisions for Female Players - Contracts cannot be invalidated based on pregnancy, adoption, or family leave [8] - Clubs must respect female players' rights related to menstrual health, allowing absence from training or matches with full remuneration [31][521] International Transfers Involving Minors - Minors can only be transferred under specific exceptions, such as transfers within the same country or for academic reasons [34][37] - Clubs must provide adequate football education and living standards for minors [11][35] Training Compensation and Solidarity Mechanism - Training compensation is payable when a player is registered as a professional for the first time or transferred before the age of 23 [79] - The solidarity mechanism requires 5% of transfer compensation to be distributed to clubs involved in the player's training [396] Jurisdiction and Dispute Resolution - FIFA has jurisdiction over employment-related disputes between clubs and players of international dimension [29][57] - The Football Tribunal can impose sanctions for breaches of contract, including registration bans and fines [24][466] Annexes and Additional Provisions - Annexes cover the release of players to association teams, employment of coaches, and international transfer procedures [92][170][208] - Temporary rules address the exceptional situation deriving from the war in Ukraine [269]

Industry Overview - The Middle East is among the world's fastest-growing regions, with GDP forecast to rise above 4% next year [3] - Urban population in the Middle East is expected to increase by 30% from 2020 to 2030, with 90% of GCC residents projected to live in cities by 2050 [3] - KSA plans to build over 500,000 housing units by 2030, representing around 8% of the current housing stock, alongside transformative giga projects [3] Community Engagement Strategies - Effective community engagement in the Middle East requires culturally sensitive strategies that respect local hierarchies, family, tribal, and business networks [6] - Developers should work closely with local authorities to align sustainability goals with local interests, using education and awareness initiatives to resolve conflicts [6] - Agile engagement processes are needed to match the rapid pace of development, such as on-demand consultation models and hosting sessions at local mosques or community hubs [6] Key Success Factors - Preserving cultural heritage while embracing modernization is crucial for gaining local trust and support, as seen in KSA's integration of cultural elements into development plans [27][29] - Providing economic opportunities through skills development and local employment initiatives has been pivotal in the success of projects, aligning with KSA's Vision 2030 goals [8][43] - Engaging youth in development processes is essential, as the younger demographic in the Middle East is more progressive and their involvement is key to sustainable development [36] Urbanization and Development - Urbanization and development are central to national strategies for economic growth and diversification in the Middle East [13] - The rapid pace of urbanization in KSA, driven by ambitious goals like Vision 2030, requires tailored community engagement and capacity building to ensure long-term success [19][38] - Community-led initiatives are necessary to address urbanization challenges, ensuring that infrastructure development meets the needs of all stakeholders [45] Case Examples - In KSA real estate development projects, local tribes and communities were actively involved in planning, with efforts to integrate local culture and provide skills development programs [42] - Another KSA project focused on creating jobs and business opportunities for local residents, balancing tourism development with environmental conservation through community input [42]