The Build-Operate Divide: Bridging Product Vision and AI Operational Reality

Product leaders see AI possibilities. Operations teams see implementation chaos. That disconnect can kill promising AI features before they ever reach users. In this session, Chris Hernandez (Chime) and Jeremy Silva (Freeplay) share an integrated framework that bridges product strategy and operational reality. You'll learn how they transformed fragmented AI workflows into a unified approach—from prototyping and prompt testing to human review loops and model benchmarking. We’ll explore how to build evaluatio ...