Salesforce's Head of AI Sees Digital Labor Revolution

AI Adoption & Impact - Salesforce is undergoing a massive internal transformation by adopting AI to unlock a new labor model where AI and humans work together [2] - 25% of code is currently being written by AI within Salesforce [4] - Over half of the jobs filled at Salesforce in Q1 were internal, indicating new mobility within the company [4] Agent Force Performance & Customer Impact - Agent Force processed 1 million service requests last week with an 85% resolution rate [3] - Agent Force achieves a 65% faster time to resolution for service requests [3] - Agent Force has over 8,000 paying customers [12] - Grupo Globo in Brazil is using Agent Force to achieve a 22% lift in customer retention [14] Market Opportunity & Strategy - The market opportunity for digital labor is estimated at $6 trillion [6] - 84% of CIOs see AI as being as significant to their business as the Internet [6] - Salesforce views digital labor as the next major breakthrough, similar to the Internet and mobile phones [5] - Salesforce introduced Agent Force three with a key feature called command center to manage agents [10]