Citi CFO Mark Mason: We've been investing in AI tools

Financial Performance - Topline revenue experienced an 8% growth, with growth across all segments [1] - Expenses increased by approximately 2% during the quarter but decreased by 1% for the half-year [1] AI Investment and Implementation - The company is investing in technology, transformation initiatives, and AI tools [1] - Over 140,000 employees are equipped with AI tools to enhance their daily tasks, including document processing and presentation development [2] - AI tools are being utilized in service and call centers to improve client service capabilities for both card customers and treasury and trade solution clients [3] - Agentic AI is being used to assist coding developers in writing and checking code [4] - The company views AI as a transformative investment that will improve the efficiency of operations across banking and other institutions [4]