Starbucks COO on what 'Green Apron Service' means

What is a Green Apron moment in an ideal world. What do those interactions look like. It's when you walk through that door, you're greeted with a smile. You're greeted again at the handoff with a perfect cup of coffee, whatever beverage you decide to order, and you're met with that connection.And the idea behind it is that it it's the human element that we all crave. It doesn't have to be overbearing, over the top, but it's a simple hello, the thank you, make a moment, right. If it wasn't right, very basic ...