Why Snowflake Doesn’t Have Customer Success

So I got rid of customer success. Now customer success is the responsibility of the entire company. And so what we found at Snowflake was we built a professional services organization. That professional services organization, we would give away free professional services.Not always free, but we would give some away. And what I found was that if they pay for something, even if you're splitting the cost of it with the customer, a lot of times when they pay for something versus get something for free, they val ...