Not every product needs to generate profit

The interesting thing about having a multi-product portfolio is that not every product needs to generate profit. People always like, "Oh, it's not making money." Square Capital didn't make much money, but it was very good for retention. Some products are good for making money. They're part of the profit pool and some are good for retention. Companies need to be very clear which are the profit pool products and which are the retentive products.If you confuse the two, your teams don't know and they're built f ...