反向抹零，永辉咋想的

Core Viewpoint - Yonghui Supermarket has acknowledged operational shortcomings following a "reverse rounding" cash payment issue, leading to a commitment to improve service standards and rectify management practices [2][3][6] Group 1: Incident and Response - Yonghui Supermarket's "reverse rounding" issue was reported by a customer who experienced being charged 8 yuan for a product priced at 7.96 yuan, without prior notice of the rounding policy [8] - The company announced a new policy effective April 29, 2025, where all cash payments will round down to the nearest whole number, ensuring customers do not pay more than the marked price [3][6] - A compensation program was initiated, offering customers ten times the difference for any rounding discrepancies, with a specific case highlighted where a customer received 1000 yuan as a thank-you for reporting the issue [3][7] Group 2: Financial Performance - Yonghui Supermarket reported a revenue of 67.574 billion yuan in the previous year, a decrease of 14.07% year-on-year, and a net loss of 1.465 billion yuan, which is an increase in losses compared to the previous year [10] - The company has faced continuous losses for four consecutive years, with total losses exceeding 9.5 billion yuan from 2021 to 2024 [10] - In the first quarter of 2025, Yonghui's revenue was 17.479 billion yuan, down 19.32% year-on-year, with a net profit of approximately 148 million yuan, a decline of 79.96% [11]