XCC(SH:603667) FBeauty未来迹·2025-05-01 10:21Core Viewpoint - The reopening of the Mao Geping brand counter at Hangzhou Yintai Department Store marks a significant milestone for the brand, emphasizing the importance of experiential services and long-term partnerships in the high-end cosmetics market [6][12][14]. Group 1: Brand Development and Milestones - Mao Geping's new counter is designed by the founder himself and represents a culmination of 20 years of collaboration with Yintai Department Store [3][4]. - The brand has achieved remarkable sales performance, with over 10 million yuan in annual sales from a single counter for three consecutive years after its initial setup in 2005 [8]. - The brand's commitment to long-term growth is highlighted by its focus on building deep connections with consumers and enhancing their beauty experience [9][10]. Group 2: Experiential Services and Innovations - The new counter features over ten trial areas for skincare and makeup, along with a dedicated display for the fragrance series, enhancing the overall consumer experience [6][12]. - During the 2023 618 shopping festival, a custom luxury caviar mask generated over 10 million yuan in sales, contributing to a 55% year-on-year increase in sales for the brand at Yintai [12]. - The partnership has led to the introduction of exclusive products like scented candles and cushion gift sets, expanding the brand's reach into lower-tier markets [13][14]. Group 3: Importance of Offline Retail - Offline department stores remain crucial for high-end brands to showcase their image and provide in-depth customer service, with over 50% of Yintai's malls housing cosmetic brands [8]. - Despite the rise of e-commerce, 52.2% of Mao Geping's sales still come from offline channels, with offline member repurchase rates reaching 34.9%, indicating the value of in-person experiences [15][16]. - The brand's strategy emphasizes maintaining a high-end positioning through physical counters, which offer irreplaceable premium experiences [16][17]. Group 4: Consumer Engagement and Trust - The brand has built trust with consumers through personalized consultations and makeup services, which have evolved over the past two decades [17]. - Mao Geping's continuous double-digit sales growth in Yintai's network reflects the effectiveness of its offline engagement strategies [17]. - The brand's focus on immersive experiences, such as makeup classes and live events, has transformed in-store visits into engaging experiences for consumers [25][26]. Group 5: Future Trends and Digital Integration - The beauty industry is entering a phase of slow growth, prompting a re-evaluation of the value of offline retail spaces [19]. - Brands are increasingly focusing on providing deep service experiences to enhance value, with beauty salons becoming more common in department stores [20][23]. - The integration of AI in retail operations, such as Yintai's self-developed assistant, is enhancing the efficiency of in-store services and consumer interactions [26][27].