Core Viewpoint - The incident involving the "Heart to Heart" flagship store's customer service has raised significant public concern, leading to an investigation by the parent company, Hengan Group, regarding the abnormal login of the involved customer service account [1]. Group 1 - A customer reported being insulted by the customer service of the "Heart to Heart" flagship store, with the representative suggesting compensation in "ghost money" [1]. - Hengan Group confirmed that the customer service account had an abnormal login, with the login location differing from the work location, and is currently investigating the matter [1]. - The company stated that there was no actual dispute between the parties involved, and they plan to compensate the affected consumer while also taking disciplinary action against the responsible personnel [1].
心相印客服，“补偿冥币”