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H&M在中国,悄悄换了打法
36氪未来消费·2025-05-23 08:58

Core Viewpoint - H&M is undergoing a significant transformation in the Chinese market, focusing on store renovations, digitalization, and enhanced customer experience to adapt to changing consumer preferences and competitive pressures [2][4][11]. Store Renovation Strategy - H&M's store strategy is characterized by "closing old stores and renovating," which involves shutting down underperforming locations while upgrading existing stores to create larger, more engaging flagship experiences in key commercial areas [4][9]. - The newly renovated flagship store in Beijing features improved layout and design, including spacious fitting rooms, comfortable seating areas, and a focus on seasonal displays, enhancing the overall shopping experience [6][10]. Digital Transformation - H&M is accelerating its digital transformation, moving from a traditional retail model to a more integrated digital experience, allowing consumers to purchase items instantly through platforms like Douyin and Pinduoduo [11][14]. - The brand aims to create a seamless omnichannel experience, emphasizing the importance of digital engagement alongside physical retail [12][15]. Design and Product Strategy - H&M is shifting its focus from seasonal collections to more frequent, smaller-scale product launches, responding to consumer demand for real-time updates and higher quality [14][20]. - The company is increasing collaboration with local designers and enhancing its Studio series to improve overall design quality and brand positioning, aiming to carve out a unique space between fast fashion and high-end brands [19][22]. Market Positioning - H&M's approach reflects a broader trend in the fashion industry, where brands are adapting to a faster-paced market and changing consumer expectations, particularly in China, which is seen as a key growth area [18][22]. - The establishment of a design center in Shanghai allows H&M to create products tailored to local tastes, leveraging digital advantages unique to the Chinese market [22].