SF Holding(SZ:002352) 新华网财经·2025-05-30 03:27Core Viewpoint - The incident involving the loss of a valuable jade bracelet during delivery by SF Express has sparked significant public interest and debate regarding compensation policies for unvalued parcels [2][4]. Group 1: Incident Overview - A customer, Ms. Chen, ordered a jade bracelet worth 49,800 yuan and opted for a return, which was picked up by SF Express [2]. - The parcel was reported lost by the courier, leading to a police report and attempts to retrieve surveillance footage, which revealed a blind spot where the parcel disappeared [4]. Group 2: Compensation Dispute - SF Express offered a compensation of 67.5 yuan, calculated as nine times the basic shipping fee of 7.5 yuan, which Ms. Chen found unsatisfactory [4]. - The merchant stated that since the parcel was sent by Ms. Chen, she is responsible for the return process and cannot issue a refund until the courier resolves the compensation issue [5]. Group 3: Legal Framework - According to the Postal Law of the People's Republic of China, compensation for unvalued parcels is limited to three times the shipping fee, unless negligence or gross misconduct by the carrier can be proven [5][6]. - The Civil Code stipulates that carriers are liable for damages or losses during transport, with compensation based on any agreements made between the parties [6].