在周大福买到假金项链？官方声明→

Core Viewpoint - The incident involving a customer claiming to have purchased fake gold necklaces from Chow Tai Fook has raised significant attention, leading the company to issue a statement clarifying the situation [1]. Group 1: Incident Details - On June 6, Chow Tai Fook confirmed that the two necklaces brought in by the customer were not originally sold by the company, as they showed signs of damage and differed in appearance and weight from the company's records [1]. - The customer later acknowledged that the products were swapped due to personal storage issues, and the items brought for repair were not from Chow Tai Fook [1]. Group 2: Company Response - Chow Tai Fook expressed regret over the potential impact on its brand but understood that the customer did not intend to conceal information, labeling the incident as a misunderstanding [1]. - The company emphasized its commitment to product quality and consumer rights, stating that all products are manufactured and labeled according to national standards and undergo strict testing before being sold [1]. Group 3: Background Information - Prior reports indicated that a customer, Ms. Zhang, claimed to have purchased two gold necklaces in 2020, which were later found to be non-gold after maintenance checks in April [3]. - Ms. Zhang requested a refund and compensation under the "fake one, compensate three" policy, but the issue remains unresolved as the store indicated the possibility of component swapping due to the five-year period since purchase [3].