Workflow
亚朵集团致歉!

Core Viewpoint - The incident involving a customer discovering a pillowcase with an unrelated hospital logo at an Atour hotel has raised public concerns regarding the hygiene management and supply chain quality control of Atour Group [1] Group 1 - On June 8, Atour Group issued a statement apologizing for the incident and reflecting on the situation [2] - The affected hotel conducted a comprehensive inspection of all linens and confirmed that the issue was an isolated case, with no other non-hotel linens found [2] - The problem was attributed to a sorting error by the laundry supplier, along with lapses in linen acceptance, room preparation, and inspection processes at the hotel [2] Group 2 - The affected hotel has been temporarily closed for thorough rectification, and all 4,440 pieces of linens will be completely replaced [2] - Atour Group has terminated its partnership with the involved laundry supplier and placed them on a permanent blacklist [2] - To address the management issues with the laundry supplier, Atour Group will enhance unified management and regular inspections to ensure the quality of linen washing from the source [2] Group 3 - Atour Group plans to establish a long-term mechanism to protect consumer rights, which includes adding an independent inspection team, increasing public supervision, and setting up a special fund of 10 million yuan [2]