美的回应北美空调召回事件

Core Viewpoint - Midea Group has initiated a voluntary recall of its U-shaped window air conditioners in North America due to reports of mold on the fan blades, although the products do not have significant defects affecting normal use or safety [1] Group 1: Recall Details - The recall was prompted by user feedback regarding mold on the fan blades, with Midea proactively addressing the issue for customers in the U.S. and Canada [1] - The affected product has not shown any major design, material, or manufacturing defects that would impact performance or safety [1] - The mold issue is attributed to rare external environmental conditions, with only 152 complaints received since the product's launch in March 2020, against total sales of over 1.7 million units, resulting in a complaint rate of less than 0.01% [1] Group 2: Customer Support Measures - Midea will offer various support options for potentially affected users, including refunds, returns, self-repair kits, and free on-site inspections and repairs [1]