量子位·2025-06-18 07:49Core Viewpoint - The article discusses the evolution of technology and its impact on the shopping experience during the 618 shopping festival, highlighting the advancements in logistics, customer service, and product recommendation systems that enhance user experience and operational efficiency [1][2][3]. Group 1: Technology and User Experience - Technology serves to improve quality of life rather than complicate it, as evidenced by advancements in logistics and customer service [3][4]. - The improvements in user experience and error reduction are attributed to the efforts of technical teams working behind the scenes to optimize systems and processes [4][20]. - The implementation of a "same product identification system" allows for better product comparison and competitive pricing, enhancing the shopping experience [8][9]. Group 2: Case Studies of Technical Teams - Chang Lin from the retail division focuses on optimizing the same product identification system using model distillation to improve efficiency and reduce costs [11][13][16]. - Xing Yan from the logistics division emphasizes the importance of understanding specific operational scenarios, leading to the development of intelligent distribution models for delivery personnel [33][38]. - Chu Xue from the technology division works on voice recognition systems, ensuring high accuracy in applications like smart customer service and AI-driven calls [42][51]. Group 3: Talent Development and Company Culture - The company emphasizes a solid technical foundation and long-term investment in talent, as seen in the TGT (Tech Genius Team) program aimed at recruiting top technical talent [57][59]. - The TGT program offers a unique structure with no salary cap based on potential, mentorship from experienced professionals, and access to real-world data for practical applications [59][60]. - The company fosters a collaborative environment where technical personnel are encouraged to engage with real-world problems while developing their skills [61][62].