理想TOP2·2025-06-21 15:03Core Viewpoint - The article highlights the safety performance and customer service of Li Auto, particularly in the context of a recent accident involving a Li Auto L6 Pro, where the vehicle's structure remained intact, and the occupants were unharmed, showcasing the brand's commitment to safety and customer care [1][2][11]. Group 1: Safety Performance - The Li Auto L6 Pro maintained a complete passenger cabin structure after a severe accident, with no battery fire and airbags deploying normally, ensuring the safety of the occupants [2][4]. - The vehicle's entertainment screen and rearview mirror remained undamaged despite the accident, contradicting previous criticisms about the vehicle's build quality [10]. - Li Auto vehicles have received the highest safety ratings in crash tests conducted by the China Insurance Automotive Safety Index, indicating a strong commitment to safety [29]. Group 2: Customer Service - Following the accident, Li Auto's service team quickly responded, covering the hotel costs for the car owner and providing a replacement vehicle, demonstrating exceptional customer service [11][31]. - Li Auto offers free roadside assistance and has a reputation for prompt service, with customers reporting quick responses to emergencies [31][32]. - The company’s service includes comprehensive support, such as free towing and accommodation reimbursement, which enhances customer satisfaction [35][38]. Group 3: Customer Loyalty - The car owner involved in the accident expressed satisfaction with the brand's response and subsequently purchased another Li Auto vehicle, indicating strong customer loyalty [14][16]. - Many Li Auto owners have shared positive experiences regarding the vehicle's safety during accidents, leading to a consensus that they would choose Li Auto again for their next vehicle [22][25]. - The article emphasizes that the brand's commitment to safety and service has fostered a community of loyal customers who advocate for the brand based on their experiences [30][43].