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Anthropic最新研究:Claude正悄悄进化为“情绪价值大师”
量子位·2025-06-27 10:57

Core Viewpoint - The article discusses how Claude, an AI developed by Anthropic, is increasingly being used by adults as an emotional companion, particularly during times of emotional distress [1][2]. Summary by Sections Emotional Interaction with Claude - Research indicates that adults turn to Claude for companionship when facing deeper emotional challenges such as fear, loneliness, and difficulty in forming meaningful relationships [3]. - Claude rarely declines user requests (less than 10%), and when it does, it is typically to protect users from potential harm [3]. Clio's Role in Analyzing Conversations - The research team analyzed approximately 4.5 million conversations from both free and professional accounts, extracting 131,484 emotionally relevant dialogues using a tool called Clio, which ensures user privacy [5]. - Clio employs a bottom-up approach to automatically cluster dialogue themes and identify real usage patterns without relying on pre-set questions [6][7]. Emotional Support and Professional Assistance - Only 2.9% of interactions on the Claude platform are classified as emotional dialogues, with less than 0.5% involving companionship or role-playing [15][16]. - Users seek various forms of support from Claude, including daily advice and exploration of deeper philosophical questions [17]. - Conversations with Claude often leave users feeling more positive than before [24]. User Demographics and Needs - Users can be categorized into two groups: "professional users," who utilize Claude as an efficient assistant for tasks like report writing, and "self-help users," who seek support for anxiety and workplace stress [21][22]. - This reflects Claude's diverse applications in mental health scenarios, providing both professional assistance and emotional support [23]. Future Considerations - As AI capabilities improve, there are concerns about how unconditional empathy from AI might alter expectations of real human relationships [25]. - The research team aims to ensure necessary safety measures in emotional dialogues and collaborate with crisis assistance experts to provide appropriate support and resources [25][26].