Core Viewpoint - The ticket sales for Lu Han's concert in Xi'an faced significant issues due to a system bug, leading to a failure in the normal ticketing process and resulting in customer dissatisfaction [6][7]. Group 1: Ticketing Issues - The ticket sales for the Xi'an concert were scheduled for June 29, but the ordinary ticketing phase did not open as planned, causing confusion among users [2][6]. - A total of 6,731 orders (8,128 tickets) made after the intended ticketing time will be refunded, and affected users will receive compensation in the form of discount vouchers [6][7]. Group 2: Market Context - The concert is part of Lu Han's "Season 4 Asia Tour," which has already seen high demand, with nearly 20,000 tickets sold out in 32 seconds during the Shanghai stop [7]. - The ticketing platform, Damai, has faced increased competition from other platforms like Maoyan and PiaoXingQiu, but still holds a significant market share, historically over 70% in the ticketing market [9]. Group 3: Financial Performance - Despite the ticketing issues, Damai reported a revenue of 2.057 billion yuan for the 2025 fiscal year, a year-on-year increase of 236%, indicating strong performance in the recovering live event market [10].
鹿晗演唱会售票现BUG，大麦深夜致歉