Core Viewpoint - The incident involving a store employee kneeling to apologize to a customer has drawn significant attention, highlighting communication issues between staff and consumers in the retail sector [1][2]. Group 1: Incident Overview - The incident occurred on July 5 at a "Good Snacks" store in Jiangsu, where a cashier's attempt to expedite service led to a misunderstanding with a customer [1]. - The store manager confirmed that both the employee and the customer have reconciled, and the store will provide support to the staff involved [1][2]. Group 2: Company Background - "Good Snacks" is a brand under Wancheng Group, known as the "first stock in bulk snack retail" [2]. - Since 2022, Wancheng Group has transformed into the bulk snack sector, integrating several brands into the "Good Snacks" brand [2]. Group 3: Financial Performance - Wancheng Group has seen a significant increase in its number of snack retail stores, with a net addition of 9,470 stores in 2024, bringing the total to 14,000 [4]. - The bulk snack business has become the largest revenue source for Wancheng Group [4]. Group 4: Stock Activity - The company's stock price has doubled this year, despite recent announcements of share reductions by executives and major shareholders [5][6]. - On July 1, it was reported that three executives completed their share reduction plans at an average price of around 171.5 yuan per share [5]. - As of July 7, Wancheng Group's stock closed at 165 yuan, with a total market capitalization of 30.96 billion yuan [6].
“好想来”一店员向顾客下跪道歉？上市公司回应：是误会，已对员工进行心理疏导！其为“量贩零食第一股”，今年股价已翻倍