独家专访飞书 CEO 谢欣：Office 是一个伟大的产品，而我们想做新时代的 Office

Core Viewpoint - The article discusses the evolution and strategic positioning of Feishu, a collaboration tool developed by ByteDance, emphasizing its long-term vision and the challenges it faces in a competitive market. Group 1: Company Background and Development - Feishu, originally known as Lark, was initiated in 2016 as an internal efficiency tool within ByteDance and officially launched to the public in 2020 after four years of development [1][2] - The platform has evolved from having only 1/10 of DingTalk's daily active users to becoming a representative collaboration software chosen by many enterprises [2] Group 2: Product Innovations and AI Integration - On July 9, Feishu launched a series of AI-driven products, including Knowledge Q&A, AI Meeting Minutes, and Aily Smart Assistant, focusing on real organizational use cases [3] - The Knowledge Q&A tool is designed to leverage internal company data, requiring substantial prior information accumulation, which is a characteristic of Feishu's client base [3][59] - Feishu's AI Meeting Minutes can automatically summarize meeting content and identify speakers, transforming each meeting into a digital asset for the company [3] Group 3: Strategic Goals and Market Positioning - The CEO of Feishu, Xie Xin, emphasizes that the company's goals differ from competitors like DingTalk, focusing on creating a next-generation office tool rather than merely achieving high user numbers [5][15] - Feishu's growth is described as steady rather than explosive, with a focus on long-term objectives rather than immediate profitability or return on investment [5][13] - The company aims to redefine work methods and improve organizational efficiency, viewing its mission as more significant than short-term financial metrics [13][39] Group 4: Competitive Landscape and Challenges - Feishu faces challenges in acquiring large clients, with notable companies like JD and NIO still using competitors' tools [19][28] - The article highlights the difficulty of competing against established players like Microsoft Office and Google Workspace, which dominate the global market [24][35] - The CEO acknowledges that the office software sector is inherently challenging and not particularly lucrative, making it difficult for new entrants to achieve profitability [12][37] Group 5: Future Outlook and AI's Role - The company is focused on leveraging AI to enhance its product offerings, with a belief that AI can significantly improve internal information retrieval and processing [49][70] - Feishu's AI capabilities are seen as a way to accelerate organizational change, although the company recognizes the need for a cultural shift within organizations to fully realize these benefits [64][73] - The CEO expresses a cautious optimism about the future of AI in the workplace, emphasizing the importance of realistic expectations regarding its capabilities [68][69]