广交朋友的星巴克，在中国构建一张“价值生态网”

Core Viewpoint - The collaboration between Starbucks and China Eastern Airlines aims to enhance customer loyalty and experience through a joint membership program, integrating coffee culture with air travel [3][8][13]. Group 1: Joint Membership Program - Starbucks and China Eastern Airlines launched a comprehensive cooperation on July 14, introducing a joint membership plan that enhances the travel experience for millions of members [3][8]. - Members from both companies can easily join each other's membership systems, earning rewards such as 100 Eastern Airlines mileage points or one Starbucks star upon activation [9]. - High-tier members can enjoy additional benefits like free in-flight Wi-Fi and complimentary coffee on the day of their flight [9][12]. Group 2: Emotional Connection and Brand Loyalty - The partnership reflects a shift from functional consumption to value-driven experiences, enhancing emotional connections between the brand and its customers [13][34]. - Starbucks has established itself not just as a coffee seller but as a brand that integrates coffee into various lifestyle scenarios, creating a unique customer experience [23][34]. - The emotional value accumulated through personalized interactions strengthens customer loyalty and willingness to pay a premium for the brand [21][34]. Group 3: Product and Service Innovation - Starbucks is focusing on local consumer preferences, such as creating a "non-coffee" beverage system to address concerns about caffeine consumption affecting sleep [27]. - The introduction of a "True Flavor No Sugar" innovation system caters to health-conscious consumers, allowing them to choose sweetness levels while maintaining flavor [29]. - The brand emphasizes customization, enabling customers to create over 500 different drink combinations, enhancing the personalized experience [31]. Group 4: Cultural Integration and Store Experience - Each Starbucks store in China is designed to reflect local culture and community elements, enhancing the overall customer experience [31]. - The brand aims to provide small moments of joy, such as serving perfectly brewed coffee to busy travelers, reinforcing its commitment to customer satisfaction [33][34].