Core Viewpoint - The article discusses the trust crisis faced by Sam's Club due to recent product selection changes, leading to member dissatisfaction and concerns about the quality of offerings [1][8][18]. Group 1: Product Selection Changes - Sam's Club has recently removed popular products like Sun Cakes and Rice Puddings, replacing them with more common brands such as Low Sugar Holi You Pie and Wei Long Spicy Strips [1][5]. - The introduction of Low Sugar Holi You Pie, which claims to have reduced sugar by 80% and increased cocoa content by 30%, has received negative feedback from consumers who found it too sweet [6][8]. - The controversy is not just about the new products but also about the brand's past issues, particularly Holi You's "dual standard" ingredient controversy in 2022, which has damaged its reputation [8][16]. Group 2: Member Reactions - Members expressed anger on social media, feeling that they are being treated as "chives" (a term for being taken advantage of) by receiving products available at regular stores instead of exclusive offerings [3][10]. - Some members are reconsidering their membership renewals due to the perceived decline in product quality and exclusivity [8][10]. - Complaints about the selection strategy have gained traction, with members feeling that the value of their membership is diminishing as the uniqueness of products decreases [10][18]. Group 3: Management and Strategy Changes - The timing of the product selection controversy coincides with a leadership change at Sam's Club, with Andrew Miles retiring and Jane Ewing taking over as president [13][16]. - Despite rumors suggesting that the management change led to a decline in quality control, it has been clarified that the new president is still an international executive [15][16]. - Sam's Club is undergoing aggressive expansion, with plans to open eight new stores in 2025, which may pose challenges for maintaining product quality [16][24]. Group 4: Competitive Landscape - The competitive landscape is intensifying, with Costco and local brands like Hema and Pang Dong Lai posing significant challenges to Sam's Club's market position [22][24]. - The uniqueness of Sam's Club's offerings has been diluted, impacting the profitability of resellers who rely on exclusive products [22][24]. - The essence of the membership model is being questioned as the perceived value of exclusive product access diminishes, leading to concerns about the sustainability of the business model [18][24].
山姆背刺中产,一天就认怂了
36氪·2025-07-17 10:04