GREE(SZ:000651) 新华网财经·2025-07-20 08:24Core Viewpoint - The article discusses the dispute between Gree Electric Appliances and the "Consumer Protection" complaint platform regarding the validity and credibility of complaint data published by the platform, highlighting issues of transparency and legal actions taken by Gree [1][3][4]. Group 1: Gree's Statement - Gree Electric Appliances issued a statement questioning the credibility of the "Consumer Protection" platform, claiming it lacks official qualifications and transparency in its data collection methods [1][4]. - The platform's operating entity was identified as "Shenzhen Consumer Protection Information Technology Co., Ltd.", which Gree claims has been listed as a seriously illegal and untrustworthy enterprise and had its business license revoked [1][4]. - Gree has taken legal measures to protect its rights and those of consumers against the claims made by the platform [1]. Group 2: Response from "Consumer Protection" - The "Consumer Protection" platform responded, asserting that it operates normally and refuting Gree's claims about its legal status, stating that the correct operating entity is "Shenzhen Consumer Bao Network Technology Co., Ltd." [3][4][6]. - The platform emphasized that the complaint data it publishes is based on real consumer complaints and is objective and truthful [5][6]. - It highlighted that consumer complaints are often a reflection of service or product issues, and that addressing these complaints is essential for competitive businesses [3][6]. Group 3: Data and Statistics - The article references a report from "Consumer Electronics Magazine" that cites complaint data from the "Consumer Protection" platform, indicating that Gree had the highest complaint volume at 1.383 million, with a resolution rate of 48.88% [7][9]. - Other brands mentioned include Midea with a complaint volume of 1.09 million and a resolution rate of 79.47%, and Xiaomi with 360 complaints and a resolution rate of 88.61% [9].