2025年淘宝直播商家运营方法论白皮书

Core Viewpoint - The article emphasizes the transition of the live e-commerce industry in China from a "traffic expansion" phase to an "efficiency-driven" phase, highlighting the need for merchants to adopt refined operational strategies to achieve sustainable growth [1][2][5]. Group 1: Market Trends - The live e-commerce market in China is projected to reach 5.8 trillion yuan in 2024, reflecting a year-on-year growth of 17.7%, indicating a shift towards deep operational efficiency [2]. - User growth in the live e-commerce sector is slowing, with user penetration rates in short videos, live streaming, and online shopping exceeding 75%, necessitating a focus on existing user engagement [5]. Group 2: User Behavior and Demand - User behavior is characterized by multi-threaded decision-making, with a shift in consumer attention towards a combination of "shelf + content," requiring merchants to create non-linear, dynamic outreach strategies [8]. - Consumer demand is increasingly fragmented, with a notable shift from a focus on "extreme cost-performance" to a dual emphasis on "price + quality," as 76.9% of consumers prioritize product quality over price sensitivity [14]. Group 3: Merchant Strategies - Merchants are encouraged to implement refined user operation strategies that focus on "activation of existing users, demand exploration, and value reconstruction" to maximize user lifecycle value [5]. - The E-MAX merchant operation framework is introduced, focusing on "full-cycle supply, full-touchpoint penetration, and full-field marketing" to enhance product efficiency and integrate marketing resources [21][60]. Group 4: Operational Framework - The full-cycle supply strategy involves optimizing the product lifecycle through differentiated strategies for the incubation, explosion, and deep cultivation phases [23][61]. - Full-touchpoint penetration aims to connect various traffic channels, including public and private domains, to enhance user engagement across multiple platforms [33][62]. - Full-field marketing integrates live and brand marketing resources to create a synergistic effect, enhancing both immediate sales and long-term brand recognition [63][64]. Group 5: Case Studies and Examples - Successful case studies illustrate how brands like UR and vivo leverage the E-MAX framework to achieve significant sales growth and brand exposure through strategic marketing initiatives [66][85]. - The article highlights the importance of AI technology in upgrading live streaming operations, improving efficiency and effectiveness for merchants [90][91].