不收押金，坑了多少酒店打工人？

Core Viewpoint - The article discusses the ongoing challenges faced by hotels in China regarding the collection of deposits from guests, highlighting the tension between customer expectations and hotel policies, particularly in the context of a struggling hospitality industry during the summer season [4][6][9]. Group 1: Customer Experience and Hotel Policies - Many hotel employees report frustrations with guests questioning the necessity of deposits, especially when it is not clearly communicated in booking details [4][5]. - The lack of transparency regarding deposit requirements has led to increased customer complaints and conflicts at the front desk [6][7]. - A specific incident involving a guest's violent reaction to a deposit request illustrates the potential for deposits to escalate tensions between staff and customers [8]. Group 2: Industry Challenges and Employee Sentiment - The hotel industry is experiencing lower-than-expected revenue, leading management to prioritize sales over addressing deposit-related issues [6][9]. - Frontline employees feel they are unfairly blamed for customer dissatisfaction, as they are often caught between management directives and guest complaints [10][14]. - There is a growing sentiment among hotel staff that deposits serve as a necessary safeguard against guest misconduct, with many supporting the retention of deposit policies despite customer pushback [10][12]. Group 3: Future of Deposit Policies - The article notes a trend towards "credit stays" promoted by online travel agencies, with some hotel chains eliminating deposits altogether in favor of risk assessment through credit scores and membership levels [19]. - Employees express skepticism about the immediate elimination of deposit systems, emphasizing the need for a gradual transition that includes employee input and protection [20][21]. - The consensus among hotel staff is that while deposits may eventually be replaced, it is crucial that they are not left to bear the consequences of such changes without adequate support [22].