当人们怀念 GPT-4o，他们在「怀念」什么？

Core Viewpoint - The release of GPT-5 by OpenAI has sparked a global backlash from users who feel that the new model lacks the emotional connection and empathy that GPT-4o provided, leading to a significant trust crisis for the company [2][8][22]. Group 1: User Sentiment and Reaction - Users expressed deep sadness over the removal of GPT-4o, describing it as losing a close friend or emotional companion, which highlights the emotional value that AI can provide [13][14]. - A spontaneous online movement emerged with hashtags like Keep4o and Save4o, where users voiced their frustrations across various social media platforms, demanding the return of GPT-4o [4][7]. - OpenAI was compelled to apologize and restore GPT-4o to appease the outraged user base, indicating the significant emotional investment users had in the previous model [8][9]. Group 2: Emotional Value in AI - The incident underscores the importance of emotional value in AI products, suggesting that emotional connections can serve as a competitive advantage that is difficult to replicate [9][16]. - Research indicates that users are more likely to trust and engage with AI that demonstrates empathy and positive emotional responses, reinforcing the idea that emotional intelligence is crucial for long-term user relationships [11][18]. - The backlash against GPT-5 illustrates that even a technically superior AI can be rejected if it fails to meet users' emotional needs, emphasizing that productivity is not the sole measure of AI value [16][24]. Group 3: Implications for AI Companies - The GPT-5 controversy serves as a warning for AI companies about the necessity of considering user emotions and relationships when implementing product changes [9][20]. - There is a growing recognition that AI companionship is a legitimate and pressing need, with future applications likely to focus more on emotional support and personal connection [18][19]. - The incident raises questions about the trustworthiness of AI companies and their decision-making processes, suggesting that transparency and user communication are essential to maintain user loyalty [20][22].