XIAOMI(HK:01810) 凤凰网财经·2025-08-12 14:47Core Viewpoint - Xiaomi's request for customers to pay the remaining balance before vehicle delivery has raised concerns about consumer rights and industry practices, with implications for customer trust and potential legal challenges [2][10][11]. Group 1: Payment Request Context - Customers of Xiaomi's SU7 and SU7 Ultra models have reported being asked to pay the remaining balance within seven days, even before the vehicles are produced [2][5]. - This request is primarily directed at customers who have previously requested delivery delays or shown reluctance to complete the purchase [5][6]. - Xiaomi's rationale includes concerns that customers may refuse the vehicle after production, which could disrupt the delivery schedule for other customers [8][9]. Group 2: Legal and Industry Standards - Legal experts argue that requiring payment during the production phase deviates from standard automotive sales practices, where payment is typically made upon delivery [10][11]. - The purchase agreement includes clauses that may be considered "unfair terms," allowing Xiaomi to cancel orders if payments are not made promptly, which could disadvantage consumers [15][16]. - Experts suggest that consumers should negotiate for clearer delivery timelines and quality assurances before making payments, as the current practices may not align with consumer protection laws [16][17]. Group 3: Consumer Rights and Recommendations - Consumers are advised to be aware of their rights regarding payment and delivery, especially in light of Xiaomi's practices that may impose undue risks on them [11][15]. - If negotiations with Xiaomi do not yield satisfactory results, consumers can escalate their complaints to regulatory bodies or pursue legal action to protect their interests [16][17].