Core Viewpoint - The article discusses a conflict between a consumer, known as "风云XTony," and Xiaomi regarding the delivery of the SU7 Ultra vehicle, highlighting issues of customer rights, product representation, and corporate response to consumer inquiries [4][5][10]. Group 1: Incident Overview - On August 17, a group led by "风云XTony" live-streamed the vehicle pickup process, which was met with objections from Xiaomi staff regarding potential privacy violations [1][3]. - Xiaomi called the police during the live stream, claiming that the broadcast could infringe on the privacy of other customers and disrupt business operations [4][6]. - "风云XTony" expressed anger over Xiaomi's actions, stating that he was merely exercising his consumer rights to seek information about the vehicle [4][5]. Group 2: Consumer Rights and Corporate Responsibility - The consumer emphasized his right to receive clear and truthful answers from the company regarding the vehicle's features, particularly the front hood's dual air duct design, which he felt was misrepresented [5][9]. - Xiaomi's response included an apology for unclear communication and a compensation plan for affected customers, but dissatisfaction among customers persisted [10][11]. Group 3: Product Representation Issues - The SU7 Ultra's carbon fiber dual air duct front hood, priced at 42,000 yuan, faced criticism for not delivering the advertised performance, leading to claims that it was merely a decorative feature [9][10]. - The incident sparked widespread discussion among SU7 Ultra owners, with many expressing their discontent over Xiaomi's handling of the situation [10][11].
抓“朋友”?博主直播提SU7 Ultra,交付主管竟直接报警