人民日报专访于东来：胖东来无意成为商超巨头，希望做一条鲇鱼

Core Viewpoint - The core viewpoint of the article emphasizes the importance of high-quality development and service quality in business, as articulated by Yu Donglai, the chairman of Pang Donglai Commercial Group, highlighting the company's commitment to integrity and customer satisfaction [2][16]. Group 1: Business Philosophy - The focus on "people" is identified as the key to success, with a belief that treating employees well leads to better customer service and overall business growth [6][12]. - The company prioritizes quality over scale, opting to close profitable stores that do not align with its operational philosophy, demonstrating a commitment to customer experience and product quality [13][14]. - Pang Donglai's business model is seen as difficult to replicate fully due to the unique environment, culture, and team dynamics of each enterprise [7]. Group 2: Employee Empowerment and Management - Employees are empowered to respond to customer needs without excessive bureaucratic processes, which enhances service efficiency and customer satisfaction [18][19]. - The company believes in fostering a culture of trust and responsibility among employees, which is crucial for delivering high-quality service [19]. Group 3: Market Position and Economic Outlook - The company does not aim to become a nationwide chain or a multinational giant, instead focusing on quality and sustainable growth [16][20]. - Despite concerns about consumer spending, the company asserts that its success is indicative of a thriving market, suggesting that quality products and services drive customer spending [21]. - The article highlights the importance of a supportive business environment, with government assistance playing a crucial role in the company's operations [22][23]. Group 4: Entrepreneurial Spirit - The article underscores the significance of private enterprises in China's economic landscape, advocating for the growth of more successful private businesses to enhance national development [24][25]. - The company encourages a proactive approach among entrepreneurs to contribute positively to society and the economy [26].