ChatGPT负责人深度复盘：我们做错了什么？

Core Viewpoint - OpenAI's recent decision to replace GPT-4o with GPT-5 led to significant user backlash, highlighting the emotional attachment users have to specific models and the need for better communication regarding model transitions [5][6][10]. Group 1: User Feedback and Model Transition - The launch of GPT-5 resulted in widespread criticism from users on platforms like Reddit and X, who described GPT-5 as lacking warmth and personality compared to GPT-4o [5][6]. - OpenAI's response included the reintroduction of GPT-4o and a commitment to improve model transparency and user experience [5][6][10]. - Nick Turley acknowledged that not providing a transition period for GPT-4o was a mistake and emphasized the importance of understanding user sentiment towards different models [10][14]. Group 2: User Demographics and Product Philosophy - OpenAI identified a polarized user base, with casual users preferring simplicity and heavy users desiring customization options [6][10]. - The company's product philosophy focuses on efficiency and problem-solving rather than extending user engagement time, which has led to the recognition of emotional dependency on AI as a side effect rather than a goal [15][19]. - OpenAI aims to balance simplicity for the majority while providing advanced options for power users, ensuring that the product remains accessible [25][41]. Group 3: Growth Drivers and User Engagement - ChatGPT's growth is attributed to three main drivers: model capability improvements, integration of research and product innovation, and traditional growth strategies like removing login restrictions [8][41]. - Despite negative feedback, overall usage metrics have shown positive growth, with an increase in API usage and active users following the release of GPT-5 [22][24]. - OpenAI is exploring new business models, including potential partnerships for transaction commissions, while maintaining a focus on user experience [35][39]. Group 4: Future Product Vision and Development - OpenAI envisions a broader product strategy beyond the current chatbot format, aiming for a more integrated and versatile AI assistant capable of handling complex tasks [47][54]. - The company is actively working on enhancing the user interface and interaction methods, moving towards a more natural and intuitive user experience [54][62]. - OpenAI is also exploring collaborations with companies like Apple to integrate AI capabilities into various platforms, indicating a long-term vision for AI's role in everyday technology [60][62].