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为什么空姐不敢反抗白金卡?
虎嗅APP·2025-08-24 03:26

Core Viewpoint - The article discusses the challenges faced by flight attendants in the Chinese aviation industry, particularly in relation to the behavior of high-tier frequent flyers, referred to as "Platinum Card" members, who often exploit their status to demand special treatment and disregard safety protocols [4][10][29]. Group 1: Incident Overview - A recent incident involving a "Platinum Card" passenger on a Sichuan Airlines flight highlighted the unreasonable demands placed on flight attendants, as the passenger insisted on personally arranging in-flight meals despite safety regulations [4][6]. - The flight attendant maintained professionalism throughout the confrontation, but the situation revealed the emotional toll and pressure faced by cabin crew members [8][19]. Group 2: Industry Challenges - The article identifies a troubling trend where high-tier passengers feel entitled to special treatment, leading to a culture of harassment and disrespect towards flight attendants [13][19]. - The financial struggles of major airlines, as indicated by projected losses for the first half of 2025, exacerbate the situation, as airlines prioritize revenue from frequent flyers over the well-being of their staff [15][16]. Group 3: Broader Implications - The normalization of poor treatment towards flight attendants reflects a larger issue within the service industry in China, where the mantra of "the customer is always right" is often misused [26][29]. - The article warns that continued exploitation of flight attendants' dignity could lead to a talent drain in the aviation sector, as young professionals consider opportunities with foreign airlines that offer better working conditions [31].