Core Viewpoint - Chinese commercial banks are committed to high-quality development amidst a complex macro environment, maintaining stable operations, enhancing capital strength, and achieving steady growth in profitability while managing risks effectively [1][2]. Group 1: Current Challenges and Opportunities - The pressure on interest margins is a significant challenge faced by commercial banks, while there remains substantial growth potential in retail banking, particularly in product management and wealth management [1][2]. - The Central Financial Work Conference emphasizes the importance of technology finance, green finance, inclusive finance, pension finance, and digital finance, marking digital finance as a key focus area for future development [2]. Group 2: Digital Financial Transformation - The application of emerging technologies is reshaping financial service scenarios, leading to a shift towards customer-centric, comprehensive financial solutions that cater to diverse consumer behaviors and preferences [5]. - Commercial banks should focus on five business objectives: digital scenarios, digital products, digital channels, digital operations, and digital risk control to leverage technology effectively [6][7][8][10]. Group 3: Financial Technology Applications - In digital scenarios, banks can collaborate with external institutions to provide personalized financial services through mobile banking and open banking, covering various aspects of customers' daily lives [6]. - For digital products, banks can create differentiated product lines based on customer characteristics and integrate blockchain technology for supply chain financing [7]. - Digital channels should be integrated to ensure seamless customer experiences across various platforms, enhancing service continuity and convenience [8]. Group 4: AI Empowerment in Financial Services - AI technologies can enhance service capabilities in various areas, including smart remote banking, smart operations, smart marketing, smart risk control, and smart office [11][12]. - In smart marketing, AI can assist customer managers in generating marketing strategies and improving customer engagement through personalized services [12]. - The integration of AI in risk control can enhance the accuracy and comprehensiveness of risk assessments, thereby improving overall risk management [12]. Group 5: Conclusion and Future Directions - The ongoing application of financial technology and AI can significantly improve the quality and efficiency of financial services provided by commercial banks, enabling them to offer superior service experiences to customers [13].
徽商银行金融科技部副总经理俞阳国:科技赋能新场景,商业银行新机遇 | 银行家论道