美团深夜回应“退款不到帐”问题

Core Viewpoint - The article addresses the issue of users reporting "refunds not received" on Meituan, highlighting the company's response and the nature of the problems encountered [1]. Group 1: User Refund Issues - Meituan's customer service announced the establishment of a special team to address refund issues reported by users on social media [1]. - The refund issues are categorized into two main types: one involves delays in displaying refund progress information, leading to user misunderstandings; the other involves a small number of cases where users' payment channels (bank cards or third-party payment tools) experience issues, causing refunds to be credited to the user's Meituan balance instead [1]. - A very small portion of orders showed "refund failed" due to problems with users' payment channels, with the system redirecting refunds to the user's wallet balance [1].