美团回应“退款未到账”问题

Core Viewpoint - Meituan has addressed user concerns regarding "refunds not received" by establishing a special customer service team to investigate and resolve the issues related to refund processes [2][3]. Group 1: Refund Issues - The refund issues reported by users can be categorized into two main types: incomplete updates on refund information and a small number of failed refunds due to issues with users' bank accounts or third-party payment tools [3]. - Meituan has clarified that all refund data is traceable, and users can check the status of their refunds. The company apologized for the misunderstanding caused by the inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has reminded users that after acquiring Mobike, it opened a channel for Mobike users to refund their deposits. Some users have yet to apply for their deposit refunds, and Meituan encourages them to do so through the Meituan app [3].