虎嗅APP·2025-08-25 10:41Core Viewpoint - The article discusses the return of DingTalk CEO Wu Zhao to Alibaba and his vision for transforming DingTalk in the AI era, emphasizing the need for innovation and a user-centric approach in product development [4][5][6]. Group 1: Leadership and Organizational Changes - Wu Zhao returned to DingTalk after five years, focusing on product and organizational issues, finding the platform to be cumbersome and inefficient [5]. - He initiated a flat organizational structure, allowing all employees, including interns, to directly communicate with him about product ideas and innovation projects [6]. - Over ten innovation teams have been established within DingTalk, each responsible for specific AI scenarios or tools, promoting a culture of rapid iteration and user feedback [6][7]. Group 2: Innovation and AI Integration - Wu Zhao emphasizes the importance of a user-centric approach, encouraging teams to gather real user feedback and avoid arrogance in product development [7][8]. - The first major release under his leadership is the DingTalk 8.0 version, which includes AI features like AI forms and AI listening, along with the launch of the DingTalk A1 AI hardware product [8][9]. - The innovation teams are assessed based on their commitment and ability to meet user needs, with a focus on customer satisfaction before scaling [25][24]. Group 3: Personal Insights and Future Vision - Wu Zhao's insights on AI stem from his previous entrepreneurial experiences, where he realized the importance of humans assisting AI in understanding the physical world [12][15]. - He believes that the future of work can be redefined globally through AI, positioning DingTalk as a leader in this transformation [8][12]. - The approach to innovation is rooted in a "co-creation trilogy," which involves idea generation, understanding customer needs, and iterative testing with real users [21][6].