“态度不好不要上班”！因漏点饮品，店员被骂哭，上海星巴克回应：第一时间送饮品安抚并免单，同行男士已代其道歉

Group 1 - The incident occurred at a Starbucks store in Shanghai where a customer verbally abused a staff member for about 10 minutes, causing distress to other customers [2][3]. - The staff member involved was described as a young girl who became emotional and cried after the incident, which was triggered by a mistake in the order where the customer received one less drink than requested [5]. - Despite the staff's efforts to rectify the situation by delivering the missing drink and waiving the charge, the customer's emotional outburst continued [5][6]. Group 2 - Reactions from the public varied, with some netizens suggesting that people should be more forgiving and not hold onto grievances [7]. - Others noted that they were not aware of the staff's perspective and chose not to comment, while some expressed concern that the customer's behavior disrupted the experience of other patrons [9].