为什么空姐不敢反抗白金卡？

Core Viewpoint - The article highlights the challenges faced by flight attendants in the Chinese aviation industry, particularly in dealing with entitled high-tier passengers, and emphasizes the need for a balance between customer service and employee dignity [5][46]. Group 1: Incident Overview - A recent incident involving a passenger demanding a flight attendant to serve food has gone viral, showcasing the pressure on cabin crew to comply with unreasonable requests [5][10]. - The passenger, identified as a frequent flyer with a platinum card, has a history of similar disruptive behavior on flights [12][22]. - The flight attendant maintained a smile throughout the incident, reflecting the emotional toll and exhaustion faced by service staff [11][24]. Group 2: Industry Dynamics - The article discusses the concept of "three harms" in the aviation industry, referring to high-tier passengers who exploit their status to harass crew members [14][21]. - The financial struggles of major airlines are highlighted, with projected losses for the first half of 2025 ranging from 1.6 billion to 2.4 billion yuan, indicating a challenging operating environment [25][26]. - Airlines prioritize revenue from high-tier passengers, leading to a situation where cabin crew are seen as service costs rather than valued employees [25][28]. Group 3: Employee Treatment and Safety Concerns - The article points out that flight attendants often cannot retaliate against entitled passengers due to fear of repercussions and lack of support from their employers [24][34]. - The safety of all passengers is at risk when airlines prioritize the demands of high-tier customers over established protocols [44][46]. - The article contrasts the treatment of airline staff in China with that in Western countries, where employee dignity and safety are better protected [47][48]. Group 4: Broader Implications - The incident reflects a larger issue within the Chinese aviation industry, where the "customer is always right" mentality undermines the respect and rights of service employees [41][46]. - The article warns that continued neglect of employee dignity could lead to a talent drain, as young professionals may seek better working conditions abroad [48].