36氪·2025-08-26 12:19Core Viewpoint - The article discusses the return of Wu Zhao to DingTalk and his vision of leveraging AI to redefine work processes, emphasizing the necessity of capital and technological strength in the AI era [4][5][11]. Group 1: AI Integration and Product Development - DingTalk has initiated the AI 1.0 version, which includes features like AI interaction, AI inquiry, AI note-taking, and AI forms, showcasing a significant product innovation push [6][12]. - Within four months of Wu Zhao's return, DingTalk addressed 1,850 user needs and optimized over 20 product lines, indicating a proactive approach to user feedback and product enhancement [5][6]. - The company has established over ten product innovation teams that report directly to Wu Zhao, highlighting a structured approach to innovation [5]. Group 2: Market Position and Competition - Wu Zhao does not view competitors as threats in the AI context, stating that everyone is starting from scratch with AI DingTalk 1.0 [9][111]. - The focus is on creating new solutions for the B2B market in the AI era, rather than merely competing with existing players [9][12]. - DingTalk aims to become a global representative of work processes, leveraging the opportunities presented by the AI wave [54]. Group 3: Future Vision and Strategy - The company envisions a future where AI surpasses human capabilities in understanding and decision-making, fundamentally transforming work processes [11][51]. - Wu Zhao believes that the integration of AI into work should help AI understand the physical world, rather than just enhancing human efficiency [11][45]. - DingTalk's strategy includes building its own models for various industries, enabling companies to develop their own AI capabilities [66][72]. Group 4: User Engagement and Feedback - Customer feedback has been more positive than expected, with many users appreciating the improvements made during Wu Zhao's absence [41]. - The company emphasizes the importance of understanding customer needs and ensuring that user demands are met promptly [168]. - Wu Zhao stresses that the primary goal is to enhance user experience and ensure that DingTalk effectively supports businesses [148][150]. Group 5: Organizational Culture and Team Dynamics - Wu Zhao acknowledges the challenges of aligning the team with the new AI vision, indicating a need for effective communication and shared understanding [160]. - The company aims to maintain a startup mentality within a large organization, which can be challenging but is essential for innovation [167]. - There is a recognition that different team members have varying motivations, which can impact the overall drive for innovation [86].