NARI-TECH(SH:600406) 国家能源局·2025-08-27 08:22Complaint Situation - In July 2025, the 12398 Energy Regulatory Hotline received a total of 3,185 complaints, with 3,034 related to the electricity sector and 151 to the renewable energy sector [3] - The main complaints were directed at State Grid Corporation (2,326 complaints), Southern Power Grid Company (629 complaints), Inner Mongolia Power Group (49 complaints), and other power enterprises (175 complaints) [3] - The primary complaint categories included power outage repairs, electricity application processes, and power quality issues [3] Complaint Handling Situation - Energy companies resolved 2,949 complaints in July, achieving a 100% timely resolution rate within 10 working days [4] - The satisfaction rate for follow-up calls after complaint resolution was 90.18% [4] Complaint Hotspot Issues - In regions like Shaanxi and Sichuan, residents reported inadequate reliability management by power companies, leading to low voltage and frequent outages [8] - In Guangxi and Shanxi, complaints were made regarding untimely power outage repairs and non-standard practices for power disconnection due to unpaid bills [8] - In Jiangxi and Jiangsu, issues were raised about non-standard procedures in handling electricity application, transfer, and cancellation processes, leading to delays for users [8] Appeal Situation - In July 2025, the hotline received 278 appeals, resulting in a complaint appeal rate of 9.18% [9] - The majority of appeals were against State Grid Corporation (223 appeals) and Southern Power Grid Company (40 appeals) [9] Appeal Handling Situation - The National Energy Administration's agencies handled 173 appeals and resolved 219 appeals, focusing on issues related to electricity applications, meter measurement, and renewable energy grid connection [10] Appeal Hotspot Issues - In regions like Hebei and Anhui, residents reported inconsistent standards in reviewing user application materials and delays in meter installation [11] - In Inner Mongolia and Shaanxi, complaints were made about untimely maintenance of metering devices and inaccurate meter readings [12] - In Shandong and Jiangsu, issues were raised regarding unreasonable grid connection plans and non-standard acceptance checks [12] Reporting Situation - The hotline received 122 reports in July 2025, with the majority concerning electrical facility licensing (67 reports) and renewable energy grid connection (13 reports) [13] - The provinces with the highest number of reports included Shaanxi (11 reports), Guangdong (10 reports), Jiangsu (9 reports), Shandong (9 reports), and Henan (7 reports) [13] Reporting Handling Situation - The National Energy Administration's agencies accepted 99 reports and resolved 123 issues, addressing verified violations through regulatory discussions, orders for rectification, and administrative penalties [16] Reporting Hotspot Issues - In regions like Sichuan and Guangdong, residents reported that some electrical facility companies misused electricians' certificates and provided false information during licensing processes [17] - In Jiangsu, complaints were made about power companies not addressing violations of excessive electricity usage as per the supply business rules [17] - In Shanxi, issues were raised regarding a power construction unit violating regulations by subcontracting already contracted line projects [17] Work Requirements - Energy companies are required to enhance power supply quality, standardize power outage management, and strengthen emergency repairs, especially during peak summer periods [18] - Companies must improve electricity application management and adhere to the "three zero" policy, ensuring timely processing of cancellation and new application requests [18] - There is a need to elevate service levels, promote smart meters and tiered pricing policies, and maintain metering devices to enhance user experience [18] - Companies should strengthen renewable energy grid connection management, develop reasonable connection plans, and clarify connection standards and capacities to users [18]