中国零售消费行业生成式AI及数据应用研究报告

Core Viewpoint - The retail industry is transitioning from high-speed growth to stock competition, necessitating the integration of generative AI and data applications to reshape the "people, goods, and scenarios" model, enhancing consumer demand insights, operational efficiency, and global market expansion [1]. Group 1: Retail Consumption Transition - The retail sector is shifting from a growth phase driven by demand to a competitive landscape focused on existing market share, requiring digital transformation to optimize sales conversion and inventory turnover [2]. - Companies must leverage digital technologies to gain precise consumer insights and expand touchpoints, which are critical for reshaping the retail model [2]. Group 2: Demand-Side Transformation - Post-pandemic, consumers are more rational, leading companies to shift focus from traffic-driven strategies to membership-based economies, emphasizing user retention and value extraction [4]. - Businesses need to utilize digital tools to create detailed user profiles and efficiently target high-intent consumers [4]. Group 3: Supply-Side Transformation - The retail market is projected to reach approximately 49 trillion yuan in retail sales by 2024, with online sales channels continuing to grow [6]. - Companies must establish efficient data processing systems to support comprehensive digital integration and leverage AI for customer acquisition and operational efficiency [6]. Group 4: Beauty Industry Insights - Domestic beauty brands have rapidly increased their market share from 43.7% in 2022 to 55.7% in 2024, utilizing KOL evaluations and UGC content to establish a marketing loop that surpasses foreign brands [9]. - Chinese beauty brands are expanding into Southeast Asia, the Middle East, and Europe, enhancing their global presence through localized marketing strategies [9]. Group 5: Footwear and Apparel Industry Insights - The footwear and apparel market is experiencing intense competition, with companies needing to build strong product development capabilities and brand recognition [11]. - Leading firms are focusing on consumer insights to develop differentiated products and enhance brand loyalty through content marketing [11]. Group 6: Home Furnishing Industry Insights - The home furnishing market is transitioning to a replacement phase, with companies seeking growth through international expansion [14]. - Firms are building omnichannel operations to enhance customer experience and are increasingly focusing on establishing their own brands overseas [14]. Group 7: Generative AI and Data Governance - The success of generative AI applications relies on high-quality, compliant data, with data governance being essential for establishing this foundation [20]. - Companies with strong data governance and generative AI capabilities can offer end-to-end solutions to enhance AI application value [20]. Group 8: Generative AI in Retail - 71% of companies plan to strengthen data-driven decision-making, with generative AI primarily being applied in marketing and customer service scenarios [23]. - The integration of generative AI in product development and supply chain management is contingent on the support of enterprise knowledge bases [23]. Group 9: Cloud Services and AI Integration - Choosing cloud service providers with comprehensive data and AI capabilities can lower the barriers to generative AI application [26]. - Public cloud services offer extensive resources and platforms, enabling companies to focus on business logic rather than infrastructure management [26]. Group 10: AI Agent Adoption - 94% of retail companies have implemented AI agents, balancing customized development with platform deployment [31]. - The penetration of AI agents is higher in user-facing scenarios, while market analysis and consumer insights require more complex data and algorithms [31]. Group 11: Marketing and User Journey - Over 90% of companies have adopted generative AI in marketing to address high costs and fragmented user demands [48]. - Generative AI significantly reduces content production costs, with 91% of companies reporting lower expenses in this area [51]. Group 12: Internal Decision-Making and Governance - 93% of companies are building knowledge bases across multiple scenarios, with generative AI enhancing data governance and decision-making efficiency [56]. - The combination of generative AI and data applications is transforming decision-making from experience-driven to data-driven processes [56]. Group 13: International Market Expansion - 93% of retail companies are pursuing overseas business, focusing on markets with high purchasing power and established channels [66]. - Generative AI aids in overcoming language and cultural barriers, facilitating localized marketing and efficient customer service [69].