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Core Viewpoint - The article discusses the disconnect between industry leaders' perceptions of their services and consumer expectations, highlighting a growing frustration among consumers regarding the quality and safety of products and services in various sectors [5][11][12]. Group 1: Industry Leaders' Perspectives - Industry leaders like Zhang Ligang and Jia Guolong express their frustrations about being criticized despite their efforts to maintain high standards in their respective fields [9][11]. - Zhang Ligang emphasizes the use of high-quality testing reagents in cancer detection, contrasting it with the practices of other institutions that may compromise on quality [9][10]. - Jia Guolong defends the pre-prepared food industry, arguing that misconceptions about additives and safety standards are prevalent among consumers [11]. Group 2: Consumer Expectations - Consumers expect products and services to provide a sense of safety and reliability, believing that payment guarantees quality solutions [12]. - The article suggests that when consumers discover that a leading company does not meet their expectations, it leads to a strong backlash and disappointment [12][13]. - There is a growing realization among consumers that even well-regarded companies may not deliver the level of quality they assume, leading to a reevaluation of trust in the industry [15]. Group 3: Industry Standards and Practices - The article critiques the overall standards within the industry, suggesting that many companies may not be as clean or reliable as they present themselves to be [14][15]. - It highlights the notion that the perceived cleanliness and safety of a company may only be relative, with some companies being considered "clean" only in comparison to others that are worse [15]. - The discussion raises questions about the decision-making processes within companies and their ability to provide genuinely safe solutions to consumers [13].