在沃尔玛的社区店里，我们看到一些“非共识”

Core Viewpoint - The article emphasizes that "customer" is the eternal "first principle" in retail, highlighting Walmart's focus on understanding and meeting customer needs as the core of its strategy [2][17]. Group 1: Community Store Concept - Walmart's community store is a new initiative aimed at transforming its brand and better serving urban middle-class customers, which number approximately 175 million [7][12]. - The community store concept is not just a trend but a necessary response to evolving consumer demands for convenience and accessibility [13][16]. - The store's design and product offerings reflect a commitment to customer preferences, with a focus on high-frequency, everyday items [11][22]. Group 2: Customer-Centric Approach - Walmart's strategy revolves around the principle of "customer first," which guides all decisions and actions, ensuring that the company remains aligned with consumer needs [19][23]. - The company has conducted multiple customer surveys to refine its product selection and service delivery, demonstrating a commitment to continuous improvement based on customer feedback [9][10]. - Walmart's understanding of its customer base is clear, focusing on providing value and quality that meet or exceed customer expectations [12][20]. Group 3: Product Strategy - Walmart's approach to private label products is unique; rather than focusing solely on increasing the share of private brands, the emphasis is on delivering quality that meets customer expectations [10][11]. - The company collaborates with leading brands and manufacturers to offer a diverse range of products, ensuring that customers have access to both private label and branded items [12][15]. - The focus is on the intrinsic value of products rather than just sales metrics, with customer satisfaction being the primary measure of success [20][22]. Group 4: Omnichannel Strategy - Walmart's community stores are part of a broader omnichannel strategy, integrating online and offline shopping experiences to meet diverse consumer needs [15][16]. - The company operates under a "one inventory" model, where products are available across different store formats and online platforms, ensuring consistency and convenience for customers [15][16]. - This strategy allows Walmart to cater to various shopping preferences, from large store experiences to quick community store visits, enhancing overall customer satisfaction [16][23].