8月，接收投诉2966件

Core Viewpoint - The report from the National Energy Administration highlights the complaints, appeals, and reports received through the 12398 energy supervision hotline in August 2025, indicating significant issues in the electricity supply sector and the response of energy companies to these complaints [1]. Complaint Situation - In August 2025, the 12398 energy supervision hotline received a total of 2,966 complaints, with 2,802 related to the electricity sector and 164 concerning renewable energy [2]. - The main complainants were the State Grid Corporation (2,136 complaints), Southern Power Grid Company (616 complaints), and Inner Mongolia Power Group (54 complaints) [2]. - The primary complaint categories included power outage repairs, electricity installation applications, and meter measurement issues [2]. Complaint Handling Situation - Energy companies were required to resolve 3,063 complaints in August, achieving a timely resolution rate of 99.9% [5]. - The satisfaction rate from follow-up calls after complaint resolution was 90.23% [5]. Complaint Hotspots - Issues reported included inadequate equipment maintenance and unstable voltage in regions like Shaanxi and Sichuan, affecting daily life [8]. - Complaints from Guizhou and Shanxi highlighted problems with overdue payments leading to power outages and inadequate repair management [8]. - In Yunnan and Jiangxi, users faced challenges with non-standard acceptance of electricity applications and increased costs due to poor service [8]. Appeal Situation - In August 2025, a total of 255 appeals were received, resulting in a complaint appeal rate of 8.29%, with the majority concerning the State Grid Corporation [9]. - The appeals primarily focused on electricity installation applications, power outage repairs, and meter measurement issues [10]. Appeal Hotspots - In Guangdong and Jiangxi, issues were raised regarding incomplete implementation of the "three zero" policy and inconsistent standards for application reviews [11]. - Complaints from Hainan and Hebei pointed to irregularities in overdue payment management and delays in repair services [11]. - Concerns in Jiangxi and Liaoning included lack of transparency in the assessment of distributed energy sources connecting to the grid [11]. Report Situation - The hotline received 75 reports in August 2025, with the majority related to electrical facility licensing and renewable energy grid connection [13]. - The National Energy Administration handled 100 reports, resolving 122 issues, with actions taken against verified violations [16]. Report Hotspots - Reports from Shaanxi and Hubei indicated misuse of electrical worker certificates by some companies during licensing processes [16]. - In Hebei and Jiangsu, reports highlighted violations in processing grid connection applications for users not meeting the criteria [16]. Work Requirements - Energy companies are urged to enhance power supply quality, improve equipment maintenance, and optimize user-side distribution [17]. - There is a need to standardize electricity installation management and ensure strict adherence to the "three zero" policy [17]. - Companies should refine outage management processes and ensure timely restoration of power [17]. - Strengthening management of renewable energy grid connections and transparently communicating connection standards to users is essential [17].