艾瑞咨询·2025-09-18 00:06Core Insights - The report analyzes the changes in the food delivery and instant retail industry in the post-subsidy era, focusing on user behavior shifts, collaborative consumption value, and the rise in quality demand [1] User Behavior Changes - The subsidy war has significantly lowered users' price anchors, with 26.3% of users now spending 20 yuan or less per order, compared to 14.5% before the war [2][11] - High-frequency reliance on delivery services has solidified, with 60.5% of users placing orders more than three times a week, indicating a shift from occasional use to daily reliance [2][15] - Users are increasingly prioritizing quality, with 81.3% willing to pay a premium for guaranteed quality experiences [2][58] Market Structure Changes - The market is evolving into a "three-way split," with users divided into price-driven (49.3%) and value-driven (26.8%) segments, leading to a competitive landscape among platforms [3][26] - JD.com is expected to surpass competitors in the quality delivery segment, with a projected 35.6% of future orders, driven by user trust in its brand [3][69] Collaborative Consumption Value - The competition has shifted from mere traffic acquisition to deep collaboration capabilities among platforms, with food delivery acting as a "super entry point" for high-frequency users [4] - JD.com and Taobao have successfully integrated food delivery into their broader e-commerce ecosystems, enhancing user retention and value [4][43] User Segmentation and Choices - Users have differentiated into three groups based on price sensitivity: high price-sensitive (49.3%), low price-sensitive (26.8%), and medium price-sensitive (19.5%) [26][30] - Price increases have prompted users to reassess their consumption priorities, leading to a clear segmentation of user behavior [24][29] Platform Dynamics - New business launches have coincided with user migration, resulting in significant user growth for JD.com and Taobao, while Meituan's growth has stagnated [31][34] - JD.com has seen a 13.3% increase in monthly active users, while Meituan's growth was only 2.2% during the same period [34] Quality Demand and User Trust - Users define quality delivery by safety, compliance, and transparency, with a strong preference for platforms that can assure these factors [51][52] - The willingness to pay for trust is evident, with over 80% of users ready to pay extra for quality guarantees [58][60] Competitive Landscape and Future Outlook - The market is expected to stabilize into a three-way competition among JD.com, Taobao, and Meituan, with a focus on quality delivery as the key differentiator [67][69] - JD.com is positioned to capture a significant share of the quality delivery market, with 59.5% of users indicating an increase in usage [71][87] Conclusion - The industry is transitioning from a focus on traffic to a focus on user value, with quality becoming the critical lever for market success [88][92] - Platforms must understand and operate within the differentiated user segments to maximize their competitive advantage [90][91]