Marriott International(US:MAR) 36氪·2025-09-23 11:05Core Viewpoint - The article highlights a growing trust crisis faced by global hotel giants, particularly focusing on a recent incident involving a Marriott hotel in Changzhou, where unsanitary conditions regarding reused slippers were reported, raising concerns about hygiene standards in high-end hotels [4][6][10]. Group 1: Incident Overview - A guest at a Marriott hotel in Changzhou discovered that the provided slippers were worn and had hair on them, leading to allegations of their reuse [6][10]. - The hotel staff admitted that slippers are cleaned and reused 2-3 times for environmental reasons, which contradicts the expectation of single-use items in luxury accommodations [11][20]. - The incident prompted local health authorities to investigate the hotel's compliance with hygiene regulations, particularly regarding the reuse of items in public spaces [11][12]. Group 2: Public Reaction - The incident sparked a divided public opinion, with some viewing it as an industry norm while others criticized the hotel for prioritizing cost savings over hygiene [12][16]. - Complaints against Marriott have accumulated on platforms like Black Cat Complaints, highlighting various issues including hygiene standards and customer service [16][20]. Group 3: Company Performance - Marriott International, despite being the largest hotel group globally with 1.667 million rooms, is facing challenges in the Greater China market, where revenue per available room (RevPAR) and average daily rate (ADR) have seen declines [18][23]. - In Q2 2025, Marriott's global hotel revenue grew by 5% to $6.74 billion, but the Greater China region reported a RevPAR decrease of 0.5% and an ADR decrease of 0.9% [21][23]. - The company is also planning to lay off 833 employees in early 2025, indicating ongoing operational challenges [24].