Core Viewpoint - The article emphasizes that the integration of Agent technology into SaaS systems is not just an option but a necessity for survival in the evolving tech landscape, particularly as AI becomes a fundamental requirement for customer acquisition [4][5][6]. Group 1: Challenges of Integrating Agent into SaaS - Integrating Agent technology into existing SaaS systems presents significant technical challenges, including the rapid iteration of Agent architectures and the need for substantial modifications to mature SaaS systems [6][7][21]. - The integration process is likened to a race between the rapid evolution of Agent technology and the necessary upgrades to SaaS systems, requiring a dual-team approach to manage both existing frameworks and explore new technologies [7][26]. Group 2: The Role of Agent in SaaS - Agents are seen as suitable for SaaS systems due to their ability to handle tasks related to business processes and professional expertise, aligning well with the functional nature of many SaaS applications [12][14]. - The relationship between SaaS and Agent is expected to evolve, potentially leading to a scenario where traditional SaaS models become less visible, with Agents taking a more prominent role [8][13]. Group 3: Business Model Transformation - The traditional subscription-based business model of SaaS is anticipated to change as Agent technology becomes more integrated, with potential new billing methods based on performance metrics such as interaction counts and content generation [8][18][17]. - The focus will shift from the tools used to achieve results to the outcomes themselves, reflecting a broader trend in how SaaS companies may charge for their services in the future [18][17]. Group 4: Market Dynamics and Competition - The introduction of Agent technology is expected to create differentiation opportunities in the highly competitive SaaS market, which has been characterized by significant homogeneity [30][31]. - Companies that can effectively leverage AI and Agent technology will likely gain a competitive edge, particularly those with established customer bases and industry influence [32]. Group 5: Future Outlook - The article suggests that as the integration of Agent technology matures, it may redefine the roles of SaaS providers, with a potential shift towards becoming specialized experts in their respective fields rather than just platform providers [33][34]. - The ongoing development of Agent capabilities will be crucial for SaaS companies to maintain relevance and meet evolving customer needs in a rapidly changing technological landscape [22][20].
微盟 AI 产品负责人孙茜：不做 Agent 的 SaaS 厂商，恐将被「革命」丨SaaS + Agent 十人谈