Core Viewpoint - The company has responded to the viral video claiming that a "Xiaomi car suddenly drove away" by establishing a special task force to investigate the incident and verify with users [1][2]. Group 1 - The investigation concluded that the vehicle's backend data and the operation logs from the iPhone 15 Pro Max matched, ruling out any quality issues with the vehicle [1]. - During the investigation, the company obtained user consent to access vehicle backend data and operation logs from two mobile devices, confirming that the parking assist command was issued by the iPhone 15 Pro Max [1]. - The confusion arose from a mix-up in device identifiers during customer service communication, which led to misunderstandings among users [2]. Group 2 - The company emphasizes that user safety and experience are top priorities and expresses gratitude for the support and attention from users [2].
“小米汽车突然自己开走”?最新回应